Xojo Pro Plus aka Enterprise

Correct. When I started the thread, I was asking more about the benefits.

I’m with you Wayne, I don’t understand. Is not a new license just a re-brand of one option they already had.

They are not taking away benefits from PRO license, so I don’t see the problem.

[quote=429196:@Alberto De Poo]I’m with you Wayne, I don’t understand. Is not a new license just a re-brand of one option they already had.

They are not taking away benefits from PRO license, so I don’t see the problem.[/quote]

Yes, we have always had a higher level of support via Enterprise or other previous packages. That is not new. We just changed some of the specific features. No one is getting downgraded.

Does Pro Plus receive more feedback points than Pro and if so, how many?

You can recoup some of your investment in Pro Plus by taking money from non-Plus users to get their bugs elevated :slight_smile:

Pro Plus does not get extra points per se but when Pro Plus users bring important bugs to our attention, we are going to give them high priority.

Thanks, Dana

[quote=429192:@Greg O’Lone]Just out of curiosity, what would you like us to do, guess? Bugs are often more about how you got to that point rather than the last action you took. I fixed one last week that only occurred the second time you did something. Without a video from the customer, I wouldn’t have been able to reproduce it.

Just to be clear, the easier you make it to reproduce something, the more likely we’ll be able to nail it down and fix it in a timely manner.[/quote]

I’m not saying you’d have to do something other. I’m trying to say even the community helps development of a product they like and even pay for! I’s just that Xojo has only 10 days for one to keep the case open, it seems like xojo is in a rush to close cases. 30 day would be much better as most things just don’t instantly reproduce.

Don’t feel bad. You dó work hard and help the community with their questions adn such.

That sounds like “It’s what is already was”. Well then there should be no issues.

[quote=429192:@Greg O’Lone]Just out of curiosity, what would you like us to do, guess? Bugs are often more about how you got to that point rather than the last action you took. I fixed one last week that only occurred the second time you did something. Without a video from the customer, I wouldn’t have been able to reproduce it.

Just to be clear, the easier you make it to reproduce something, the more likely we’ll be able to nail it down and fix it in a timely manner.[/quote]

That is not his point. It is more like, “We” users spend time and effort to report a bug to fix and improve YOUR software. We do it not just for a personal benefit, it helps we all, but in fixing a buggy software, the main benefit is for you. To offer a better product. So, why we must pay more to fix your product?

This could have a negative efect in some users, some could think like “why botter, they are not going to fix their sofware just because Im not paying extra to be heard.”

Let’s say I have a Pro Plus license.
Can I say this FB case has high priority for me so that it is implemented faster?
If yes what means “faster”?
Will I get an answer / guarantee that it will ever be implemented?

<https://xojo.com/issue/38141>

I think the title of this thread, Xojo Pro Plus aka Enterprise, is the main cause for the confusion.
The Enterprise license exist longer than I’m using Xojo/Real Studio/REALbasic.
Now Enterprise is renamed to Xojo Pro Plus with a few changes.

If the title would have been Xojo Pro Plus previously known as Enterprise I believe there wouldn’t have been so much fuzz.

[quote=429215:@Ivan Tellez]
This could have a negative efect in some users, some could think like “why botter, they are not going to fix their sofware just because Im not paying extra to be heard.”[/quote]

Which is why I have concluded only pay a license renewal when a fix or feature that you need has been delivered.

Again, we have always offered a higher level of support. This is not changing and no one is getting downgraded. We changed the name of Enterprise, which we already offered for a long time, from Enterprise to Pro Plus and changed some of the additional benefits. I assure you that this is not as big of a change as you are envisioning, if Pro Plus is not for you, then it’s just a name change. If it is something your business needs, then look at it because we changed some of the benefits (like removed the training but added the additional activations, for example). But like Enterprise before, it’s not something for everyone and it certainly won’t affect other users.

Maybe the new name is what is causing all this? With the Enterprise name the difference between licenses/products was obvious, having Pro+ (without knowing what is all about) it feels too close to Pro.

While it’s logical to pay for a service to get bugs fixed faster, it’s emotionally upsetting seeing bugs that have been verified that are not fixed. Then emotions go to the next step thinking oh, so my bug won’t ever get fixed til I pay. The root issue is having lots of verified bugs and their respective priority.

Maybe as a community, we can help Xojo know which items are a priority to the community? Right now we all add our feedback points on our own individual cases, so none rise to the top. I’m not sure how to accomplish this, but what if we all helped each other raise our little issues to the top? Maybe we need a FeedbackFeedback system where we submit our most important Feedback request and then all put the most popular item in our slot with the most points?

That absolutely does help. It’s clear to us that not enough people are marking cases as being amongst their top 5 cases. So you guys can help yourselves, help us and help the community by taking the extra step of indicating which cases are most important to you.

Can anybody tell me the difference between Pro Bugs and Pro+ Bugs.
A bug is a bug and has to be fixed, period.
And it’s NOT logical to pay for a service to get bugs fixed faster, i cannot believe that.

Post some information on how that works, i do know it but i’m sure there are people that don’t understand how to set the feedback points.

Also when someone has set it’s point and one of the 5cases in the top list of that user is fixed & verified one should get an email to update it’s top cases… now you manually have to follow each case…

[quote=429272:@Hans-Jürgen Müller]Can anybody tell me the difference between Pro Bugs and Pro+ Bugs.
A bug is a bug and has to be fixed, period.
And it’s NOT logical to pay for a service to get bugs fixed faster, i cannot believe that.[/quote]
Not all bugs are equal. Some bugs don’t cause much trouble because a workaround is obvious and easy to discover. At the extreme other end are bugs that are absolute showstoppers with no workaround and are causing a user’s business to grind to a halt. Those are rare of course. Most are somewhere in between.

Not all users depend on Xojo in the same way. Nearly since the beginning we have had ways for users that are experiencing significant grief because of a bug to get additional help from us. That help comes at any opportunity cost for us because if we are helping someone with a bug they are experiencing, we aren’t helping others at that time. Pro users get higher priority than regular desktop users who get higher priority than Xojo Lite users who get higher priority than those using the free version.

Xojo Pro Plus users get the highest priority of all.

It would be great if everyone could be treated exactly the same but that’s not practical from a business point of view nor does it even make sense as bugs have varying levels of impact on varying levels of users.