Today I got a reply from their DR Service Now, but it was for someone else’s ticket, not mine! On one hand it maybe thinks I may eventually get a response, but on the other hand, they’re so screwed up they can’t keep their tickets straight. Unbelievable. i’ve switched to using PayPal Buy Now buttons until FastSpring gets my account set up. I also tried to contact the company who the message should have gone to. They told them they had no sales. Yikes.
Has any Digital River/MyCommerce user received a payment since August 1st ? If so, are you a verified vendor?
I saw a news story that this is a widespread issue and many users have not received payouts in months. From what little I’ve read, I’d find a new payment processor and fast.
Can you share your experience with PayPro Global?
I use PayPro.
Their customer liason guy is helpful, and their support when setting things up was pretty rapid.
It can take a while to work out where ‘the setting’ to do ‘the thing’ lives in their dashboard, but with 16 product lines, I had it mostly set up within 3/4 days ready to go live.
They pay twice a month (that may vary by turnover or settings)
I only have 2 minor niggles with Paypro:
The information I get sent about each sale is very wordy - a big data dump holding masses more unused fields than I need to see, and 2 or 3 such emails for each sale if the order contains ‘extras’ (where FastSpring would send one email with several lines listed, for example)
Another is that if any customer runs into any trouble at all with their order - (too many downloads, didn’t download fast enough, has any query about their order at all…) Paypro just pass the query unchanged onto me, even though I have no control over their file delivery system and cannot (for example) reset a download link. So I don’t think their end user facing support is as good as it could be, but other than that… no issues.
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Thanks, Anthony. I always have two payment processors. Switched to the other as soon as DR started playing games, but that was about 6 weeks too late as far as payments are concerned
My backup processor, Verifone/2checkout, have worked well for me since 2019.
I have the issue, too.
Several months of revenue lost if they don’t pay out.
Moved to FastSpring mostly.
I may refund customers on DR and ask them to pay otherwise. But not sure how well this goes in case DR goes into insolvency.
I think it’s a forgone conclusion that we won’t see a penny of our profits. I have a hunch that a corporate raider bought them out and is keeping all the profits with the intent to run the company into bankruptcy so they won’t have to pay out. I’ve switched to FastSpring now. I didn’t want DR getting anymore money on my behalf.
Patrick, Wikipedia agrees with you: “In August 2024, the new CEO, Barry Kasoff, was first noted on the e-commerce biz website. [25] Under his leadership, DigitalRiver has started claiming merchant debts are no longer to be recognized as valid obligations.” Ouch !!
“President Barry L. Kasoff — Realization Services Inc.” - “the most certified professional in the field” - yes, why are we worrying? He is a " CFE: Certified Fraud Examiner", so he knows exactly what he is doing.