Today I got a reply from their DR Service Now, but it was for someone else’s ticket, not mine! On one hand it maybe thinks I may eventually get a response, but on the other hand, they’re so screwed up they can’t keep their tickets straight. Unbelievable. i’ve switched to using PayPal Buy Now buttons until FastSpring gets my account set up. I also tried to contact the company who the message should have gone to. They told them they had no sales. Yikes.
Has any Digital River/MyCommerce user received a payment since August 1st ? If so, are you a verified vendor?
I saw a news story that this is a widespread issue and many users have not received payouts in months. From what little I’ve read, I’d find a new payment processor and fast.
Can you share your experience with PayPro Global?
I use PayPro.
Their customer liason guy is helpful, and their support when setting things up was pretty rapid.
It can take a while to work out where ‘the setting’ to do ‘the thing’ lives in their dashboard, but with 16 product lines, I had it mostly set up within 3/4 days ready to go live.
They pay twice a month (that may vary by turnover or settings)
I only have 2 minor niggles with Paypro:
The information I get sent about each sale is very wordy - a big data dump holding masses more unused fields than I need to see, and 2 or 3 such emails for each sale if the order contains ‘extras’ (where FastSpring would send one email with several lines listed, for example)
Another is that if any customer runs into any trouble at all with their order - (too many downloads, didn’t download fast enough, has any query about their order at all…) Paypro just pass the query unchanged onto me, even though I have no control over their file delivery system and cannot (for example) reset a download link. So I don’t think their end user facing support is as good as it could be, but other than that… no issues.
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Thanks, Anthony. I always have two payment processors. Switched to the other as soon as DR started playing games, but that was about 6 weeks too late as far as payments are concerned
My backup processor, Verifone/2checkout, have worked well for me since 2019.
I have the issue, too.
Several months of revenue lost if they don’t pay out.
Moved to FastSpring mostly.
I may refund customers on DR and ask them to pay otherwise. But not sure how well this goes in case DR goes into insolvency.
I think it’s a forgone conclusion that we won’t see a penny of our profits. I have a hunch that a corporate raider bought them out and is keeping all the profits with the intent to run the company into bankruptcy so they won’t have to pay out. I’ve switched to FastSpring now. I didn’t want DR getting anymore money on my behalf.
Patrick, Wikipedia agrees with you: “In August 2024, the new CEO, Barry Kasoff, was first noted on the e-commerce biz website. [25] Under his leadership, DigitalRiver has started claiming merchant debts are no longer to be recognized as valid obligations.” Ouch !!
“President Barry L. Kasoff — Realization Services Inc.” - “the most certified professional in the field” - yes, why are we worrying? He is a " CFE: Certified Fraud Examiner", so he knows exactly what he is doing.
Amazing! Digital River / MyCommerce have informed me that I will be paid. They don’t know when … , but perhaps this is progress.
Yeah, they promised me too. I filled out a support ticket on 11/1. then i got on their chat and the person asked if i’d filled out my KYC form, which i did and attached a copy to the chat form. She said it would take 5-7 days, but after a few days they contacted me with a question about my bank account. Then they said i had fulfilled that requirement and i’d be put on the list of those approved. Another week later and i heard nothing from them and i contacted chat again and they said the support ticket was closed and i had to start a new one. then that one was closed automatically after 5 days of no response from them. Got on chat a 3rd time and they said they’d keep the ticket open but could not say when i’d get paid. i’m wondering if they just can’t keep up with the number of KYC forms and are just inundated and can’t keep up, or they just don’t want to pay anyone. i’m hoping for the former, but i’m not holding my breath either.
Well, like i said, I’m not holding my breath. Today i received an invoice for $584.70 from DR. $100 subscription fee for november and $484.70 for “client support”. i had them terminate my account. i wouldn’t have needed client support had they not withheld my payment. the chat support for DR said they would withhold any funds for 180 days to make sure there are no charge backs. i won’t get anything i’m sure. I give up. Let me know if there’s a class action suit in the works. i stopped using them in October and have already been paid by FastSpring for last month’s sales.
I also got such an invoice.
A few days ago I had the lawyer send a letter to them. To remind them that payment is due.
We wait to see wether they react.
But as it looks like it is just a letterbox in Frankfurt and no real office.
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Sounds like they’re just stringing us along. They won’t pay you, then when you use client support (which is the only way to contact them now) they charge big fees for using it and don’t address the support tickets so you’ll create more and incur further charges. If you terminate your account, they’ll ignore you altogether, but at least you don’t get charged the monthly fee and support charges that will eventually eat up all your profits.
Which are the least expensive platform for selling software?
Wouldn’t it be cheaper to have a direct contract with credit card and a payment providers like we have for the online shop of my girlfriend?
Yes.
Followed by taking Paypal payments, (which you can do easily and quite inexpensively using E-Junkie)
I used both until the EU legislation about VAT came into play in 2015
Amazon’s tax evasion cost me a fortune, and these changes which were meant to grab tax from them, barely affected their bottom line. Not that I am bitter… 
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Glad I live in the middle of EU and not being part of it (o;
I got out of PayPal due to their chargebacks. At the time, someone from Europe (or several people) were buying my cheapest s/w probably just to test the validity of a stolen card, thinking it’ll fly under the radar, but ppl were demanding refunds and for every one they were billing me $25 or something for the chargeback. My s/w didn’t cost that much to begin with! I complained about it to PayPal and somehow they blocked that ability for them to do it. That could have cost me a small fortune.
Just to be clear @Patrick_Besong, you’re saying you complained to PayPal - and PayPal put a stop to people demanding refunds of your product?
I’m asking for future reference. Thank you.
No, somehow they were able to block purchases from those people. Might have eliminated any purchases in those countries or something. maybe IP blocking or some way.
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