Thank you for responding, now I understand. That’s very good to know.
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@Patrick_Besong and @Christian_Schmitz : are you going to pay the invoice for Digital River doing their job?
Of course not.
Well, we need to be paid for Past months by DR.
Once that is settled we can discuss to pay them their commission on the refunded stuff from October. But the $185 per hour for an AI generated answer to an email asking to get paid is nonsense.
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I also got an invoice from them. But I can’t even log into my account anymore, let alone terminate it. Wrote a friendly email - no response. Not sure how to proceed.
No way i’m paying them. They’re just going to take it out of what they owe me anyway and i’ll be left with nothing eventually. That’s their strategy.
Our status:
- We refunded about a dozen big invoices in October and except 2 we got them all to order again.
- We got locked out of the account 1st November
- We wait for over 100.000€ of revenue from them.
- We sent dunning letters ourselves in October. Got AI answer on their support forum.
- We sent lawyer to bring them a dunning letter.
- We got automated invoices from them for fees for October and November, which we dispute. I sent them a letter about that.
But their office in Frankfurt is just a letter box and a nice lady taking post for 50+ companies. There is nobody. There is no email address to contact them and no phone number.
I wonder what happens when the deadline in the letter from lawyer passes. Probably nothing.
So sad 
Got my statement for December. They basically are saying i owe them $633 for “additional services”. Still nothing for my June-October sales. i guess i’ll have to wait the required 180 days after closing my account to see if i have anything left. Not counting on getting anything now.