[quote=405105:@Tim Parnell]When trying to find out more information, I was informed that it was web-based at one point. The reasoning for abandoning the web version was allegedly that the community disliked it and were complaining about it.
In my opinion a Xojo Web app for this would be even less usable and more frustrating.[/quote]
Yep, youre paraphrasing my post.
Basically, FogBugz was a one-way tracking tool. Before FogBugz, Real Software used a custom web-based solution. Users could see their reports and get updates, but that was about it. All that got transitioned into FogBugz, and customers found that they could no longer receive case updates. Imagine submitting a bug report and that being the end of it. Customers were not happy. This lasted about a year.
In my first year with Real Software, I was tasked with creating a replacement. More like the original system. It was decided to build a desktop app for a number of reasons, mostly because it could interface with the IDE, web apps were still pretty clunky in 2008, and all our customers had computers anyway. iOS was still in its infancy too.
The desktop app is not the problem. Nor is it the fact that its a custom app. The big change is that, at the time, I was not a member of the engineering team. I was IT, so my time was not diverted with IDE-related issues. My job was servers, order system, website, etc. so Feedback fell well into that job position.
After Feedback, I was tasked with creating Web Edition, which REALLY blurred the definition of my job. I was pretty much fully into the engineering team at that point, especially since I had automated a lot of my IT tasks.
So anyway… as with all things Xojo, the issue is lack of time. They had somebody with the time to maintain it, now they dont. Perhaps its time to re-evaluate the landscape. Feedback is going on 8 years old. Many of the solutions available now either werent as mature or simply didnt exist. We explored a lot of options then and didnt love any of them. Maybe that has changed.
Im not going to pretend I know what the right answer is. But I can share some history about how we got to this point.