I’s a simple matter of not huffing one’s own brand and being objective.
For the sake of time, the issues I have highlighted (and posted at exhausted length in a previous “Shut it down” thread found here : 61525-closed-but-known-error) can be easily proven as true with the following steps…
1) Find (ANY), yes… even one recently positive product review of Xojo, rendered by a neutral third party, who is not a member of the community and also reviews other similar tools objectively. Every recent technical review from outside our community follows the exact same chain of complaints. This was not true of Real Basic in the past.
2) Customer input and opinions are not sought, desired or even acknowledged here anymore… If you are truly after objective facts that will help the business and community, put up a general poll questionnaire for Xojo users to anonymously give their honest feedback about the paying customer’s experience with the product and their assessment of the reliability and fitness of the product. No need to solicit a customer driven road maps or long winded complaints, a simple 5 question format with 1-5 values will do. Put this questionnaire in a neutral location that is outside of Xojo control. Let the cards fall where they may and erase all self delusion in the name of efficacy and transparency.
3) Stop censoring your customer’s valid complaints, using trivialities, formalities and technicalities as an excuse to claim that some arbitrary forum rules are being violated, and therefore are grounds to halt the conversation is childish and many agree that it reeks of desperation. If you really cared about improving the process, progress and mutual result… you would not allow or support this behavior from official company representatives.
Nobody is claiming that Xojo is not a good idea, or that we want to see the company suffer (quite the opposite) but it does not matter how good the fanbase is or how comfortable the interior upholstery feels if the vehicle is not passing basic airworthiness… Being a small company is not an excuse… Cinema 4d (an unrelated 3D animation software suite) that hit the market in the 1990s just like Xojo and was run by two brothers as a tiny outfit has been making virtually error free code for 20+ years in a program that is just as technically complex or perhaps even more than Xojo.
It can be done, Real Basic was quality software worth the fee, Xojo needs to take its customer’s needs and demands into account if it wants to survive… there is no excuses or way around this hard, flat fact.