Xojo Feedback is still using a domain that is blocked by our company

[John_Hansen]

As I still having problems to use Xojo Feedback here at my company, I did some investigations.

When Xojo feed back want to get URL: https://storage101.ord1.clouddrive.com/v1/MossoCloudFS_74d39c82-b585-4fb2-9836-8c31a2d942c2/Downloads/feedback/sql/0001.sql?temp_url_sig=7f66261637989e273aXXXXXXXXXX...XXX

Our company block the connection.

But URLs coming from: https://92eba4552ed7546d34dc-66287f38a83954e31a54d1dbe33e0650.ssl.cf2.rackcdn.com are not blocked

So I won’t be able to use Xojo Feedback here

[Brad_Hutchings]

Generally, the solution to this kind of thing is to fix your company.

[scott_boss]

does your company say why they block the site(s) they do?

[John_Hansen]

@20714:@Brad Hutchings

Generally, the solution to this kind of thing is to fix your company.

I have tried in the past when I want to download the beta version. And the answer was NO.

@20724:@scott boss

does your company say why they block the site(s) they do?

They tell me they are using a blocking list from McaFee

And it’s very difficult to get permission. It’s not a small company

[scott_boss]

@20762:@John Hansen

They tell me they are using a blocking list from McaFee

I have used that before. Not the worst one. Not the best one.

@20762:@John Hansen

And it’s very difficult to get permission. It’s not a small company

been there. done that. I understand.

[Albin_Kiland]

Do you have a smartphone(aka iPhone)?
If it’s not breaking any rules at your company you could use Internet sharing (tethering?) on your phone to use it as a “modem” for your Internet connections on your computer to get around the blocking.
Again, make sure you’re allowed to

[John_Hansen]

[quote=20829:@Albin Kiland]Do you have a smartphone(aka iPhone)?
If it’s not breaking any rules at your company you could use Internet sharing (tethering?) on your phone to use it as a “modem” for your Internet connections on your computer to get around the blocking.
Again, make sure you’re allowed to :)[/quote]

Then I can be sure I will be on the other site of the fence and all Business lawyers will be after me. That would be considered as compromising the security.

[Brad_Hutchings]

[quote=20857:@John Hansen]Then I can be sure I will be on the other site of the fence and all Business lawyers will be after me. That would be considered as compromising the security.
[/quote]

I would bet that the chances of anyone wholesale changing their web processes to work around your company’s firewall are south of zero. Oftentimes, having specific providers that your company blocks is part of someone else’s security approach. So you may be asking them to compromise their own security for your convenience.

[Albin_Kiland]

@20857:@John Hansen

Then I can be sure I will be on the other site of the fence

You most certainly would. What if Feedback were a Web App…That would be something!

[Jeremy_Cowgar]

What is interesting about this post is that his company really isn’t doing the blocking, it is a well known, widely used service that is doing the blocking, McAfee. So, you can bet there are thousands of others who are blocked from Xojo domains as well. Xojo, Inc. should do their best to get themselves off any blocked lists, which is sometimes hard. We acquired a new server/new IP once, got everything up and running, moved into production only to start having customer complains of not being able to reach our server. Turns out the old IP was on a few different blacklists. It wasn’t that hard to resolve the issues with the various blacklists and now our IP is clean (and has been for a few years now).

[John_Hansen]

Just read from an old research (2012) that 80 % of companies block cloud services: http://www.kitguru.net/channel/kgnewsbot/research-shows-80-of-companies-block-cloud-services/

At the moment our company seems to only block some of them

[Thom_McGrath]

@20901:@Jeremy Cowgar

What is interesting about this post is that his company really isn’t doing the blocking, it is a well known, widely used service that is doing the blocking, McAfee. So, you can bet there are thousands of others who are blocked from Xojo domains as well. Xojo, Inc. should do their best to get themselves off any blocked lists, which is sometimes hard. We acquired a new server/new IP once, got everything up and running, moved into production only to start having customer complains of not being able to reach our server. Turns out the old IP was on a few different blacklists. It wasn’t that hard to resolve the issues with the various blacklists and now our IP is clean (and has been for a few years now).

It is not the Xojo domains at all.

[scott_boss]

@20901:@Jeremy Cowgar

What is interesting about this post is that his company really isn’t doing the blocking, it is a well known, widely used service that is doing the blocking, McAfee. So, you can bet there are thousands of others who are blocked from Xojo domains as well. Xojo, Inc. should do their best to get themselves off any blocked lists, which is sometimes hard. We acquired a new server/new IP once, got everything up and running, moved into production only to start having customer complains of not being able to reach our server. Turns out the old IP was on a few different blacklists. It wasn’t that hard to resolve the issues with the various blacklists and now our IP is clean (and has been for a few years now).

those services give the customer a menu of “types of sites” to block. Then the customer says block this, block this, allow this, etc… then the service provider (Mcafee in this instance), sets up the “blocked sites” based on that menu selections. I know as I used to have to go through the menu and select/deselect things.

over time various sites can move from one “bucket” to another on that menu list. and some sites are in more than one bucket.

[Carl_Hogue]

Talk to the IT department at your company. It could be that the network firewall is blocking a non-standard port that is used by the feedback utility.

[Thom_McGrath]

@21207:@Carl Hogue

Talk to the IT department at your company. It could be that the network firewall is blocking a non-standard port that is used by the feedback utility.

Feedback uses HTTPS, standard port 443. To the firewalls, it looks just like a web browser. And that’s part of the problem, John’s company is blocking the service used for Xojo’s content delivery network, just because it could be used for nefarious purposes. To me, the reasoning is pretty spurious, but whatever. Unfortunately, John is stuck between two parties that don’t really want to budge.