Xojo Cloud Down

Sandra_Patrica_Alzate · January 25, 2023, 12:58am

Hi everybody

Who does are Xojo Cloud customers, are facing server / service down or is just me?

Thanks to all

Wayne_Golding · January 25, 2023, 1:26am

My server in Sydney is up.

Sandra_Patrica_Alzate · January 25, 2023, 1:32am

Hi Wayne

Thanks for replay. My server is located in New York, I,m from Colombia.
Xojo has technical service 24/7 or just normal day office time service?

Jose_Fernandez_del_Valle · January 25, 2023, 1:45am

My server is in San Francisco. I have no problem with them.

Sandra_Patrica_Alzate · January 25, 2023, 1:48am

Hi Jose

Thanks for the update

Tim_Parnell · January 25, 2023, 1:55am

You can use a service like isup.me to test whether connection problems are local or if potential customers are experiencing them.

Sandra_Patrica_Alzate · January 25, 2023, 2:04am

Hi Tim

Thanks for the tip.
Im sure my server is down because nobody in my company can connect from any place in Colombia.
Is somebody from Xojo taking a look at this time or i need to wait until tomorrow morning?

Tim_Parnell · January 25, 2023, 2:14am

You should email them directly for more immediate help. I can’t say much, I haven’t had an after hours emergency with them myself.

Sandra_Patrica_Alzate · January 25, 2023, 2:25am

Hi Tim

Thanks. I wrote to Jason, but im affraid is out of duty, so i need to wait until tomorrow.

Dana_Brown · January 25, 2023, 2:47am

I’ll check in with him about your message.

Sandra_Patrica_Alzate · January 25, 2023, 3:07am

I Dana

Thank you very much.
I hope it can sove soon

Dana_Brown · January 25, 2023, 3:17am

This issue has been fixed. In the future please contact us directly with these issues.

Sandra_Patrica_Alzate · January 25, 2023, 3:24am

Hi Dana

Thank you very much!

Yes i did as always do.