Xojo Cloud connection from MySQL Workbench

I just bought the Xojo Web App license and monthly Xojo Cloud service. I enabled the MySQL, SFTP, and SSH Tunnel items under the Options tab in the Xojo Cloud Control Panel and noted the UserName and Password info provided for each.

When trying to connect to the Xojo Cloud’s MySql db server using MySQL Workbench, I keep getting errors saying it can’t connect to the database. I followed the instructions at … Xojo Cloud Databases: Add, Connect & Manage – Xojo Programming Blog

The error is …
Failed to Connect to MySQL at localhost:3306 through SSH tunnel at dbadmin@<my cloud’s IP address> with user dbadmin. Access denied for user ‘dbadmin’@‘localhost’ (using password: YES)

What is wrong and how do I fix it?? Many thanks.

Hi David - there will likely be some back and forth about this that is specific to your server so I will contact you about this.