I just received the crash log below from a client. He also made a screen shot the Console app where my app System.DebugLog entries show it completes my initial load of prefs, classes, check for update etc in my “App.InitProg” method. At the end of this method it shows the main window which is when this crash occurs. Does anyone have any ideas of what might be causing this? I have asked the client to delete the app prefs files and try again to double check something isn’t corrupt in there.
Process: EdiCue [3386]
Path: /Applications/EdiCue.app/Contents/MacOS/EdiCue
Identifier: com.soundsinsync.edicue
Version: 4.4.2 (4.4.2.3.0)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 503
Date/Time: 2025-05-15 17:08:25.2857 -0700
OS Version: macOS 12.7.5 (21H1222)
Report Version: 12
Bridge OS Version: 8.5 (21P5077)
Anonymous UUID: XXXXXXX
Time Awake Since Boot: 1500 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000642800
Exception Codes: 0x0000000000000001, 0x0000000000642800
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [3386]
VM Region Info: 0x642800 is not in any region. Bytes before following region: 4434855936
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 108bab000-10c1cb000 [ 54.1M] r-x/rwx SM=COW .../MacOS/EdiCue
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x7ff81a37d6b2 _platform_strlen + 18
1 libsystem_c.dylib 0x7ff81a236e9a __vfprintf + 5000
2 libsystem_c.dylib 0x7ff81a268a5c _vasprintf + 279
3 HIToolbox 0x7ff8232e293a HILogToClient + 150
4 HIToolbox 0x7ff8232e2df8 HIPrintBacktrace + 36
5 HIToolbox 0x7ff823155e9e MenuBarInstance::EnsureAutoShowObserver() + 102
6 HIToolbox 0x7ff823155a20 MenuBarInstance::EnableAutoShow() + 52
7 HIToolbox 0x7ff8230f978e SetMenuBarObscured + 408
8 HIToolbox 0x7ff8230f935a HIApplication::HandleActivated(OpaqueEventRef*, unsigned char, OpaqueWindowPtr*, unsigned char) + 164
9 HIToolbox 0x7ff8230f384a HIApplication::EventObserver(unsigned int, OpaqueEventRef*, void*) + 252
10 HIToolbox 0x7ff8230bbab2 _NotifyEventLoopObservers + 153
11 HIToolbox 0x7ff8230f32ac AcquireEventFromQueue + 522
12 HIToolbox 0x7ff8230e225b ReceiveNextEventCommon + 355
13 HIToolbox 0x7ff8230e20e5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
14 AppKit 0x7ff81ce6daa9 _DPSNextEvent + 927
15 AppKit 0x7ff81ce6c166 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394
16 XojoFramework 0x10ef98a5d 0x10eeb6000 + 928349
17 XojoFramework 0x10ef98aa1 0x10eeb6000 + 928417
18 EdiCue 0x108eef228 Application._CallFunctionWithExceptionHandling%%o<Application>p + 184
19 XojoFramework 0x10f121dac CallFunctionWithExceptionHandling(void (*)()) + 254
20 XojoFramework 0x10ef98a13 0x10eeb6000 + 928275
21 AppKit 0x7ff81ce5e818 -[NSApplication run] + 586
22 XojoFramework 0x10f12056e RuntimeRun + 41
23 EdiCue 0x1090ddad3 REALbasic._RuntimeRun + 19
24 EdiCue 0x10c1c8d94 _Main + 516
25 EdiCue 0x10c1c5463 0x108bab000 + 56730723
26 dyld 0x112c6e52e start + 462