I have one user who cannot run an application that has been working for a year. This happens on two of her computers. On one she double-clicks and nothing happens. On the other she gets a window titled: Visual Studio Just-In-Time Debugger.
The message is: An unhandled win32 exception occurred in AppName.exe [6016]
Does this mean anything to anybody? Any suggestions?
I’ve asked for the machine details but don’t have them yet. Thanks.
The app is having a hard crash and it’s not something that can be caught by the internal error handling mechanism.
These can be tough to track down. In the past I’ve had to create special builds with a logging mechanism to get a better idea of where the hard crash was occurring. Keep doing builds until you’ve narrowed it down.
In one instance I had to remote in to the customer computer, install Xojo and run it in the debugger to finally figure it out. Unfortunately the crash reporter in Windows isn’t nearly as friendly as that on Mac OS X.
ay yai yai
Thanks. I think I’ll go right to the installing Xojo step.
hmmm…just learned that it fixed itself. It happens.
Gotta love Windows.