Remote Support

Stupid (no…)question: one have to have plenty rooms in a hard disk for the forks storage, undo and so… ?

How about starting a new thread for a new question.

Emile, I literally don’t know what you’re saying here. What does hard disk space or forks have to do with remote support?

I licensed AnyDesk last year. Has worked out great for my needs.

Is it better than TeamViewer?

it is : free ( need to know the limits of the free version ?)
no installer, you download a disk image, and double clic the icon inside, no admin needed.
works out of the dmg file, no need to open tcp ports.
lightweight app: only 4.6MB in size (for mac)
can transfert files, can chat with client, you have a small address book to store customers aliases.
no problem so far !

The big reason I switched was the license terms and cost. While both allow free use under certain circumstances, the rules differ. And TeamViewer is clamping down on what they consider non-personal use. Even if you own both machines, but are accessing them remotely.

The AnyDesk license cost is much lower – or was for me anyway – so I licensed it. And actually, I prefer it. It is super responsive, even for drag and drop operations or things where I need the remote side to know if something like a shift or command key is held down as the mouse moves over a remote area. The only thing that doesn’t “just work” for me is Cmd+Delete in Finder to delete files – I have to right click and Move To Trash. And perhaps that is intentional by them, to keep from accidentally deleting remote files.

For business use, you license the number of concurrently active sessions. But the number of endpoints is unlimited. And you can even easily make “custom clients” for remote support of customers, while changing the defaults or even limiting options available in that client.

@Douglas Handy : do you know the limitation of the (completely) free Anydesk version ?
can’t find a comparaison chart on their web site.

yep AnyDesk is 9€/month and TV is 28€/month …

I think the free version is limited to a single connection, and non-commercial use. But I can’t quickly spot the exact terms.

I did decide that I didn’t really qualify – at least under the terms I spotted last spring – so opted for the Pro version license. See this blog entry or the comparison chart on this page.

If you need simple Screensharing for Demos or Video-Conferences (no remote control) then Nextcloud Talk is a game changer.I am using Nextcloud for 3 years now and integrated it in my workflow. Talk as app within Nextcloud emerged from Spreed somewhere last year, it is completly Open Source, no need for any client software or EXE to download. All you and others need is a Webbrowser on any device (with WebRTC). The ability to write Textfiles together with 2 or 3 another ppl is awesome. And I did not mention the best: Everything on your own Hardware, no 3rd party you have to rely on. No struggle with any NDA.

it’s still a jungle in this field… I’m looking for a cheaper alternative to Teamviewer, but very well secured.

I just tested splashdot. It seems good and fast, but who doesn’t support my French keyboard AZERTY when I type from my Mac…

Teamviewer is really simple, efficient, and complete… But expensive. With the others, there is always something wrong: either the local keyboard is not well managed, or there is no double authentication, or the Mac is poorly managed, or they are specialized tools (video conference…) and therefore not as complete, etc…

if you want a perfect alternative thats firs your needs exactly you probably need to write it
everything else will be a compromise

Fix: after a restart, Splashtop manages the French AZERTY keyboard of my Mac (while I type remotely on a Windows Server machine), but as an AZERTY Windows keyboard and not an AZERTY Mac keyboard, which makes it less convenient than with Teamviewer.

Faster display than with Teamviewer, powerful login and security options. But in the Windows Event Viewer, I see that there is an error on a DLL and Splashtop app at each reboot now.

Isn’t that a Chinese company behind the Californian company?

I just tried Google’s remote desktop, it works via Chrome.

Effective for a totally free solution that seems secure! He too sees my Mac keyboard as a Windows keyboard, he also has fewer possibilities than Teamviewer of course.

But the display is very fast, the clipboard is synchronized, you can restart the machine remotely, log in directly to Windows remotely, send keyboard combinations (ctrl-alt-sup, print screen…), download/send files (not copy and paste files, but an integrated tool allows it, and it seems pretty fast), put the display in full screen.

In short, it’s not bad anyway, free, secure (via the google account which has its own double authentication via your phone, plus a code, plus the windows password).

I tested AnyDesk too. I had put it aside because they don’t offer a double authentication system.

But indeed, it’s a good product, it’s about the same as teamviewer. German product also apparently. It correctly maps my Mac keyboard to a remote Windows machine. The display is fast enough, so is the file transfer. The machine can be restarted remotely, the clipboard is synchronized, you can see at a glance if the remote machine is still online, etc.

A lower price than teamviewer. A well presented, coherent product. He seems serious.

But so no double authentication, I sent them a request on that. And is this company serious enough in the long term? This is also where Teamviewer charges a fee for reputation and seriousness… (because these companies can potentially have access to all our machines/servers…)

Google? Free? cough Not really, nothing from google is for free. You’re paying a high price with your privacy and digital sovereignty (and those of your customers). More surveillance now together with credentials for a remote computer system? Please no!

I do not have a Google Account nor Facebook or Microsoft either. Take a read here: Shoshana Zuboff Surveillance Capitalism.

[quote=467088:@olivier vidal]I tested AnyDesk too. I had put it aside because they don’t offer a double authentication system.

A lower price than teamviewer. A well presented, coherent product. He seems serious.

But so no double authentication, I sent them a request on that. [/quote]

And oddly enough, they DO have double authentication on logging into their website to access your online account. So it isn’t like they are unfamiliar with the concept.