Mystery High Sierra Crash #2

John_McKernon · July 4, 2018, 11:09pm

My app (Lightwright) has been crashing for a few customers who are running it on High Sierra. This is the second crash report today, for more info see my previous post “Mystery High Sierra Crash #1”. This one happened when the user chose File/Save to save the file.

I’d really appreciate any thoughts on what might be causing these crashes, I don’t see anything common to them at all except that they’re from the same user…

Thank you for your help!

Process: Lightwright 6 [48536]
Path: /Applications/Lightwright 6.app/Contents/MacOS/Lightwright 6
Identifier: Lightwright 6
Version: 6.0.19 beta build 195 (6.0.19.2.195)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Lightwright 6 [48536]

Date/Time: 2018-07-03 18:12:13.603 -0700
OS Version: Mac OS X 10.13.5 (17F77)

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Performing @selector(menuItemAction:) from sender NSMenuItem 0x6cd9af0
Assertion failed: (mach_vm_map(mach_task_self(), &address, size, 0, VM_FLAGS_ANYWHERE | VM_MAKE_TAG(VM_MEMORY_COREGRAPHICS_BACKINGSTORES), port, 0, false, prot, prot, VM_INHERIT_SHARE) == KERN_SUCCESS), function backing_map, file /BuildRoot/Library/Caches/com.apple.xbs/Sources/SkyLight/SkyLight-312.62/SkyLight/Services/Windows/CGSBackingStore.c, line 191.

Thread 0 Crashed:: 0 libsystem_kernel.dylib 1 libsystem_pthread.dylib 2 libsystem_c.dylib 3 libsystem_c.dylib 4 com.apple.SkyLight 5 com.apple.SkyLight 6 com.apple.SkyLight 7 com.apple.AppKit 8 com.apple.AppKit 9 com.apple.AppKit 10 com.apple.AppKit 11 com.apple.AppKit 12 com.apple.AppKit 13 com.apple.AppKit 14 com.apple.AppKit 15 com.apple.AppKit 16 com.apple.AppKit 17 com.xojo.XojoFramework 18 com.xojo.XojoFramework 19 com.xojo.XojoFramework 20 com.xojo.XojoFramework 21 com.xojo.XojoFramework 22 com.xojo.XojoFramework 23 com.xojo.XojoFramework 24 com.xojo.XojoFramework 25 libobjc.A.dylib 26 com.apple.AppKit 27 com.apple.AppKit 28 com.apple.AppKit 29 com.apple.AppKit 30 com.apple.AppKit 31 com.apple.AppKit 32 com.apple.AppKit 33 com.apple.AppKit 34 com.apple.AppKit 35 com.apple.AppKit 36 com.apple.AppKit 37 com.apple.AppKit 38 com.apple.AppKit 39 com.apple.HIToolbox 40 com.apple.HIToolbox 41 com.apple.HIToolbox 42 com.apple.HIToolbox 43 com.apple.HIToolbox 44 com.apple.HIToolbox 45 com.apple.HIToolbox 46 com.apple.HIToolbox 47 com.apple.HIToolbox 48 com.apple.HIToolbox 49 com.apple.HIToolbox 50 com.apple.AppKit 51 com.apple.AppKit 52 com.apple.AppKit 53 com.apple.AppKit 54 com.xojo.XojoFramework 55 com.xojo.XojoFramework 56 com.mckernon.lightwright6 57 com.mckernon.lightwright6 58 com.xojo.XojoFramework 59 com.xojo.XojoFramework 60 com.apple.AppKit 61 com.xojo.XojoFramework 62 com.xojo.XojoFramework 63 com.mckernon.lightwright6 64 com.mckernon.lightwright6 65 com.mckernon.lightwright6 66 com.mckernon.lightwright6 Dispatch queue: com.apple.main-thread
0xa73c0eda __pthread_kill + 10
0xa7579427 pthread_kill + 363
0xa730f956 abort + 133
0xa72d9ead __assert_rtn + 305
0xa448d77d backing_map + 588
0xa442c8db lock_window_backing + 775
0xa445879e SLSDeviceLock + 51
0x914fdd2c lock_device + 41
0x914d4a46 NSCGSWindowBackingStoreMark__block_invoke + 893
0x914a0b00 NSCGSTransactionRunPreCommitActionsForOrder + 220
0x914a0a14 NSCGSTransactionRunPreCommitActions + 24
0x91dc46d0 -[_NSCGSTransaction synchronize] + 38
0x91dc4acf NSCGSTransactionSynchronize + 91
0x91cd61cb -[_NSCGSWindowOrdering windowsWithOptions:onSpaces:forConnectionID:] + 73
0x91cd6ab6 +[NSCGSWindow(NSCGSWindowOrdering) windowsWithOptions:onSpaces:forConnectionID:] + 61
0x914e071f +[NSWindow _windowNumbersWithOptions:onSpace:] + 197
0x914e0652 +[NSWindow windowNumbersWithOptions:] + 36
0x067ca1b1 0x65c3000 + 2126257
0x0668d296 getWindow + 55
0x06771954 0x65c3000 + 1763668
0x0676ff34 0x65c3000 + 1756980
0x067713f8 enableMenuItems + 34
0x066e063c 0x65c3000 + 1168956
0x065eb95f 0x65c3000 + 166239
0x065ebe53 0x65c3000 + 167507
0xa6790c1c -[NSObject performSelector:withObject:] + 59
0x91aeeca5 __49-[NSApplication(NSResponder) sendAction:to:from:]_block_invoke + 35
0x91aeec49 __NS_ACTIVITY_PERFORM_EXCEPTION_SAFE + 89
0x91aeeb4b -[NSApplication(NSResponder) sendAction:to:from:] + 387
0x9158dfb5 -[NSMenuItem _corePerformAction] + 363
0x9158dd1e -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 162
0x9158d48a -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 71
0x9160eefe __38-[NSMenu performActionForItemAtIndex:]_block_invoke + 37
0x9199430c __NS_ACTIVITY_PERFORM_EXCEPTION_SAFE + 89
0x9160eed1 -[NSMenu performActionForItemAtIndex:] + 130
0x9160ee40 -[NSMenu _internalPerformActionForItemAtIndex:] + 94
0x9160edda -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 94
0x9160ec8a -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 85
0x914e3956 NSSLMMenuEventHandler + 1132
0x92dab736 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long ()(OpaqueEventHandlerCallRef, OpaqueEventRef*, void*)) + 26
0x92d586f9 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1948
0x92d578ca SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 374
0x92d68b0f SendEventToEventTarget + 33
0x92ee750e SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 409
0x92dd43bb SendMenuCommandWithContextAndModifiers + 38
0x92dd4378 SendMenuItemSelectedEvent + 185
0x92dd4266 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 91
0x92f35803 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 533
0x92dd493f _HandleMenuSelection2 + 511
0x92dd4733 _HandleMenuSelection + 31
0x914d552b _NSHandleCarbonMenuEvent + 272
0x9171441b _DPSEventHandledByCarbon + 55
0x91aec553 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 498
0x91aec359 -[NSApplication(NSEvent) nextEventMatchingMask:untilDate:inMode:dequeue:] + 134
0x066051e6 0x65c3000 + 270822
0x0660522f 0x65c3000 + 270895
0x00190e05 Delegate.Invoke%% + 34
0x00073ad4 Application._CallFunctionWithExceptionHandling%%op + 248
0x06771b1a 0x65c3000 + 1764122
0x06605187 0x65c3000 + 270727
0x9136fa7d -[NSApplication run] + 763
0x06771bba 0x65c3000 + 1764282
0x0676fd94 RuntimeRun + 49
0x001637b8 REALbasic._RuntimeRun + 34
0x05e83c7e _Main + 295
0x05e7b97f main + 36
0x05ecabcf start + 53

Sam_Rowlands · July 5, 2018, 2:30am

Ask the customer to reboot; both of these crash reports are in the Apple graphics chain, which got royally broke with Sierra and has been on life support since. If rebooting doesn’t help, customer may probably need to reinstall the macOS.

My work machine is clean, it’s only used for work, but even that needs re-installing every once in a while as it seems to be able to self-corrupt.

John_McKernon · July 5, 2018, 2:51am

I’ll do that, I think he’s reinstalled once, but rebooting is a relatively easy fix, thanks!