We are considering creating a knowledgebase for our suite of applications. The idea behind this is to have a way for users to search for solutions to problems or how to use features in our applications.
We could write our own, but if we can find one that is reasonably priced, that might be a better option.
Any suggestions appreciated.
@John_Fatte We’ve used so so many, but finally settled on Gleap.io . It has really great functionality and a well documented API. We’ve integrated many Gleap features into our Xojo web apps. From my account page I generated a 30% of coupon if you end up trying it. https://gleap.cello.so/Y0zbg4JWpqW . The pricing model IMO is better, because it’s not per user pricing. If you hover over the word ‘Product’ on their website menu you’ll get a feel for what’s on offer. The KnowledgeBase has really granular controls which I like, but some features have really surprised us (in a good way) like the ‘in-app bug reporting’. I hope that helps.
Kind regards, Andrew
…and we still heavily use Dokuwiki as well (with bootstrap plugins) for a subset of internal documentation.
My own ambitions are a bit smaller and I’m making a Custom GPT.
The Xojo project downloads all pages from the website, the blog and the manual websites. I fish out the pages without content like Feedback pages. The blog pages are json files so I added a classification there. The other pages get have a simple classification for troubleshooting, getting started, etc.
This is all munged together to about 10-15 text files which are added to the instructions of the Custom GPT. Still in progress.
