One of my guys ran into a bug in GraffitiSuite web. It was a dead end for us and GraffitiSuite was the only way we could drag & drop in a list box.
While some of the credit goes to my people because they provided a solid example of the failure, I’d like to say thank you to Anthony Cypress.
Apparently he turned the bug around in a matter of two or three hours.
Pretty impressive.
I don’t mean to always piggyback on your kudos Jay, but I’ll chime in as well. I too have found Anthony to be a pleasure to work with. Whenever I’ve run into a bug or even have a feature request, he’s immediately on top of things. His responsiveness is amazing and I’m yet to run into an instance where he isn’t able to turn around a bug fix or solution within minutes to a few hours. I’ve dealt with a ton of support, development and otherwise in my day, and I would mark Anthony towards the top of the list in his focus on customer service. More often than not, even when I’m putting in a ticket late into the night, I often get a near immediate response which makes me wonder when he even sleeps.
Thanks Jay and Patrick. I appreciate the kind words and the opportunity to be part of your Xojo experience.
Another +1 for Anthony.
Not just the best technical support I’ve ever received from a Xojo product, but probably the best support I’ve ever received for any product ever.
If you’re on the fence about spending the money for GraffitiSuite, it’s worth every penny.
anthony is incredibly quick and effective in resolving support tickets, he really does a great job, well done anthony and thank you
I generally think well of people named Anthony. No particular reason…
(and I can personally vouch for @Anthony_G_Cyphers quickness and helpfulness when dealing with any issue, including licensing/account support)