We do numerous surveys throughout the year to collect Feedback. We also do an annual survey every year which will be coming out soon. We collect a lot of information to help us understand issues people are running into as well as what features are important to them. Information like that is very important to us and the more specific responses are the better, especially if Feedback cases are provided.
If you are experiencing issues, you should report them in Feedback. If we get a lot of people having the same issue in Feedback, we take that very seriously. If you’re stuck you can always reach us via Customer Service or Technical Support, we want to help!