This has being the xojo way for years. “Its fine”, “Its only you”, “Its the OS”, “Every one else is happy with it”, “we know best”, “its by design”
Sometimes looks like they dont have the expertice to realize that they have a problem. Like in the poor drawing on windows, they said it was the OS until someone told them what they were doing wrong.
But many users have also stated they got tired of being ignored and stop reporting issues