I have to agree. Cases very frequently get stuck in limbo. Maybe Xojo should internally be tracking the number of cases that sit in “Needs Review” for more a few time periods, kind of like an accounts payable readout? Such as number of cases that needs review longer than 14 days, longer than 30 days, and longer than 90 days? Xojo would pick the specifics of course, but it could be a good metric to keep an eye on. Starting out, I’m certain the numbers would not be good. But might serve as motivation to actually DO something about cases that seem to never be acknowledged.
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