Xojo sunset the product Web1, when you released Web2. If we can agree that Web 1 is a dead (but supported) horse, I need to buy the new horse Web2. That was a fact from day one, though prior to Web 2 there was a plan of a whatsoever migration path.
This consequently means that I have to tell my customer that I need more budget. As a decent good enough businessman, I have of course priced in a potential migration but for sure not a complete re-design. The cost for switching to a new architecture can’t of course be absorbed by my company alone, it needs resources from the customer side as well. Not only money, but mainly meetings, man power, alignments, test, etc. Trust me: big joy on their side, especially if they don’t like the bootstrap approach!
Even if I would stay with Web1, the forum support is diluted all the sudden, as Web2 and Web2 are mixed into the same category. How to deal with that?
But I don’t have to be petty, let’s forget that, it’s been chewed through a thousand times.
I’m the last one who is against change (reason why I embraced Web 2 from day one but I decided not to migrate the old stuff!), I’m only slightly sniffled when change is forced out of the blue and the new product in particular is still (IMHO) half-baken. But here too, I accept that I’m one of the rare sufferers and that all the “issues” in the system are apparently only “coincidence”. I am not even talking about outdated libraries, still used in the new tool and potentially being a security risk. And I could complain about incomplete Web SDK docs (though I made my way through own plugins), or missing examples, etc.
My question that remains: what’s next? Will there be Web3 in 2 years ttime hat forces me to start over again? You surely won’t tell us.
Hence, I can only agree that the quote above is correct. One has to make the decision and I made it. It certainly hurts both sides to realize that they have placed their trust in the wrong party.
So I can only apologize for being such a difficult customer who simply does not understand how to use certain tools sensibly and effectively and not almost crashed his business in that process. Again, feedback is a gift, don’t shoot the messenger(s).