and I asked Paddle by email, but seems like nobody answers on a weekend.
Maybe you can resolve this with a “Registration” form within your app to get that info?
I quote from an answer from Paddle:
“This is actually one of our perks. A full address isn’t need, customer country and postcode is all we require from a legal compliance perspective. Meanwhile, in not requesting the user to type in their full address we increase checkout conversions significantly.”
I would like to add again: the customer can add an address after he payed and received a mail from Paddle with the invoice link.
Frankly, I don’t care. As said, Paddle is taking care of the sales and as long I get the email address of the customer, I am happy.
Digital river also has the worst customer service for e-commerce platforms. Who cares, they make enough money from Adobe anyway.
So let me get this straight; German people have to provide their mailing address when purchasing products online, or German businesses must capture their customers mailing address when they sell a product?
If you want to write it off as a business expense, you need to have a correct invoice. Else the invoice will not be accepted.
Thats why you can edit the invoice after you payed.
I had to do this when I bought the RetinaKit3
This sounds like increasing conversion rates for having more problems later.
I have a suspicion this might not be legal.
Sure, Invoices need to be the same both side, in the customer’s accounting and in the supplier’s accounting.
Especially in EU with V.A.T.
[quote=285158:@FrdricQUOIREZ]Sure, Invoices need to be the same both side, in the customer’s accounting and in the supplier’s accounting.
Especially in EU with V.A.T.[/quote]
With Paddle it is. Paddle just makes it possible to add an address ones, after you payed before making a final invoice.
Paddle provides only country and email.
Do it is okay for a little shareware app.
But not for me selling plugins.
[quote=285204:@Christian Schmitz]Paddle provides only country and email.
Do it is okay for a little shareware app.
But not for me selling plugins.[/quote]
That is not correct. The customer can add address, VAT ID, … if he needs an invoice. I am using Paddle for about one month and I got at several customers who received an invoice with full address, company name, VAT ID, …
So I will explain one more time how Paddle works:
The checkout only asks for email address, location and optional VAT ID.
Then the customer can choose between paying with card or PayPal. VAT is added when needed.
After payment, the customer receives a mail with a link to his invoice and a field to enter his full address if needed. He then receives an full valid invoice.
Yes, but if he enters details for invoice, paddle will not send me an email with those details.
If client adds a company name for billing to the invoice with Share-It, I get an email!
Share-It was a very nice German company, but I dropped them when Digital River bought them out.
[quote=285222:@Christian Schmitz]Yes, but if he enters details for invoice, paddle will not send me an email with those details.
If client adds a company name for billing to the invoice with Share-It, I get an email![/quote]
Yes, but you are forgetting you do not sell the software but Paddle does. So you do not need the full address of their customer.
You are selling your software to Paddle and when Paddle pays you out, they will provide you an invoice, and that invoice will include all Paddle information (VAT, Address, …) - just all you need. I really do not see the issue here.
So the question remains: why would you need the customers address (*)? You do get the email address which you can use for mailing list etc… there is no other reason why you would need the customers real address unless you want to visit him to thank him for his purchase.
(*) Don’t say you need this because of German laws … because you did not sell it, Paddle did.
Hey, that is neat. So now you have only one VAT number to deal with, and no risk to incur fines for not applying the right percentage.
Well, that’s the thing. There are resellers (Paddle, Fastspring, Apple Store etc.) and Processors (Paypal, Authorize.net etc.).
If you go with a processor (either using your own or their merchant account) you have a direct relation with the end user.
With a reseller, you just have the reseller as client. You handle the taxes between yourself and your reseller. They handle the taxes between them and their customers.
@Christoph
There is something on the Fastspring support pages saying: “By default, the default currency in your FastSpring store is USD, but you can open a support ticket and ask for your default currency to be set to EUR, GBP, CAD, AUD, or JPY.”
I don’t know if that means that they’ll do everything in Euros (payouts, reports etc.) or if it’s only the store listings. Maybe just ask?
Didn’t know that but I asked FastSpring a trillion times (well, several times) if I can set the main currency to EUR and they always said it is not possible.
The main reason why I now use Paddle. It is so much easier not having to handle VAT with MOSS every 3 months.
Yes … basically from your own point of view Paddle, FastSpring, Apple Store are B2B and PayPay etc… are B2C