?
Clicking the header no longer sorts the column.
<https://xojo.com/issue/53996>
The sorting works, but there’s no visual guide to the sort order so you have to click it twice to make sure. If you go between different columns all the time its a pain because you cant just see what is currently sorted you have to double check every time.
It doesn’t even sort here when sorting by relevance or name …
Doh thats not good, linux?
Yep.
thank you! This should be noted in <https://xojo.com/issue/9105> but the “Add info” is now disabled as button and in the menu for closed cases, unfortunately <https://xojo.com/issue/54105>.
Yes, that’s a pity I recently opened a “Closed (by design)” case. The reason has not been mentioned, but not really explained on how/why/how-to-do-it. And in that particular case, I know that there is a good explanation on the forums. But we don’t get to add that information (or even just a link to the forums), which could be helpful to the owner of the case.
Add Info is disabled on cases when they reach a final closed state. Statuses that start with Closed or end with & Verified fall into this category.
The reason for this is that we often find notes being added to cases that are relevant but we cant do anything about. We use Feedback as our internal ticket system, and we really strive to only apply one fix per ticket. Doing otherwise makes it more difficult to track down regressions in the future.
That said, the ability to request that a case be reopened should be working for all final closed states now. Just click on the status of the case and youll be presented with a dialog where you can select a reason and type some details.
Remember, this is primarily for cases where the original posters case was not satisfied. If your issue is similar but not the same, we would prefer it if you file a separate bug report.
I’ve added some info to a couple of public (or “prerelease”) cases. But I don’t see them updated to be on top of the “Recently active” list, even though it is explained as “These are cases with recent public notes or attachments”.
Is this just for me - or are others noticing the same (or in other words: can this be considered a “Feedback bug”)?
Do you have some ticket numbers Jurg?
Xojo staff may need a split tool to turn a new comment in a new case. And of course subscribe the comments to new case.
I see that one 5 records up in yesterdays updates, so it looks like its in the right place, time wise, yup.
Recently Active and Newest are reporting the same cases in the same order. So yes, Recently Active are not updated like before.
Maybe macOS issue?
I think Newest is a list based on case id where as Recently Active is sorted by Last Modified. I just use Recently Active and have custom list columns (View>Customize List Columns) to add in the info I want then make sure I have the correct column sorted 
Seems to work fine here in windows (apart from <https://xojo.com/issue/53996> making its way into the new feedback ;)).
on a positive note, I like how the case buttons (add to favorite, subscribe, etc) is across the top of the case in stead of the bottom. it looks cleaner and much nicer. thank you! I would never of thought to ask or suggest that from the old UI configuration but I really do like it.
Hello Julian, the thing is that previous version of Feedback you didn’t need to add the Last Modified column to sort the cases.
I updated Feedback on my Windows machine (I have to fix the issue that old Feedback was not deleted, every time I launched the Feedback from the icon on Xojo 2018r3 it launched Feedback 2017r1.2 and told me that I need to update to 2018r1.1) and both Newest and Recently Active were showing the same list.
I had to add the Last Modified column to Feedback and sort with that column to make it work as before. I think Recently Active is not sorting the cases automatically for Last Modified date, now we need to add that column and click there to sort it.
Ah yes - that explains it.
I haven’t added the Column ‘Last Modified’ in that list, and manually sorted that Column, since that’s what I expect to see in that list as default
So here is the Feature Request to have the default sorting applied again: <https://xojo.com/issue/54292>
[quote=415999:@Jürg Otter]Ah yes - that explains it.
I haven’t added the Column ‘Last Modified’ in that list, and manually sorted that Column, since that’s what I expect to see in that list as default
So here is the Feature Request to have the default sorting applied again: <https://xojo.com/issue/54292>[/quote]
FWIW, there was a long-standing bug which caused the Last-Modified column to be incorrect. The reports are returned in an order such that they are ordered by the actual note creation dates instead of a column that isn’t being reliably updated. We’ll have to see what (if anything) we can do about getting those two back in sync.