Feedback.app 2018r1.1 is crashing on start.

  1. 8 months ago

    Thomas T

    4 Apr 2019 Pre-Release Testers, Xojo Pro Europe (Germany, Munich)
    Edited 8 months ago

    It's apparently the latest version. I'm on macOS 10.13.6.

    Every time I launch the app, I get:

    Feedback has encountered an error. Feedback cannot continue ... Please relaunch to report the issue.

    I cannot view nor enter new reports because of this.

    What now?

  2. Thomas T

    4 Apr 2019 Pre-Release Testers, Xojo Pro Answer Europe (Germany, Munich)

    Guess what - deleting the "Feedback.db" file in the ~/Library/Application Support/Xojo/Feedback folder helped. So, it got apparently corrupted somehow. Meh.

  3. Richard N

    4 Apr 2019 Pre-Release Testers

    At least you got it going! Feedback 2018r1.1 does not work at all on Yosemite 10.10.5.
    No window opens, even with Command-N. Quitting the app always results in this error:

    Location: Universal/stringmap.h:237
    Condition: nullptr == mIterators

  4. Emile S

    4 Apr 2019 Europe (France, Strasbourg)
    Edited 8 months ago

    Do you know about Xojo Feedback 2018r1.2 ?

  5. Thomas T

    5 Apr 2019 Pre-Release Testers, Xojo Pro Europe (Germany, Munich)

    Emile, yesterday, when I downloaded Feedback from the Xojo website (had to look for a while to find the download), it was just 2018r1.1. Where did you find r1.2?

  6. Tim P

    5 Apr 2019 Pre-Release Testers Rochester, NY

    @ThomasTempelmann Emile, yesterday, when I downloaded Feedback from the Xojo website (had to look for a while to find the download), it was just 2018r1.1. Where did you find r1.2?

    Not sure, but that's the version on the Feedback.app I have. I just confirmed that the download is for 18r1.1 though. @Greg OLone ?

  7. Alberto D

    5 Apr 2019 Pre-Release Testers, Xojo Pro
    Edited 8 months ago

    r1.2 was available for a short while, now the latest is r1.1 until next release.

  8. Emile S

    5 Apr 2019 Europe (France, Strasbourg)

    Thank you for the answer for where I get Feedback 1.2. I totally forgot.

    I installed it and use it (for readings) here and then. And I was surprised I was alone to talk about it.

    Now, is it working or not is a different subject since I do not reported any Feedback since a while (far before 1.2 was released.

  9. 4 months ago

    Michael D

    Aug 9 Pre-Release Testers, Xojo Pro
    Edited 4 months ago

    I just migrated my macbook pro to a new macbook pro, and now I'm having the same problem - "Communication with the feedback master server has failed." Any solutions?

    Edit: tried deleting Feedback.db - no change, then deleted the ~/Library/Application Support/Xojo/Feedback folder. No change.

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