Feedback.app 2018r1.1 is crashing on start.

  1. 5 months ago

    Thomas T

    Apr 4 Pre-Release Testers, Xojo Pro Europe (Germany, Munich)
    Edited 5 months ago

    It's apparently the latest version. I'm on macOS 10.13.6.

    Every time I launch the app, I get:

    Feedback has encountered an error. Feedback cannot continue ... Please relaunch to report the issue.

    I cannot view nor enter new reports because of this.

    What now?

  2. Thomas T

    Apr 4 Pre-Release Testers, Xojo Pro Answer Europe (Germany, Munich)

    Guess what - deleting the "Feedback.db" file in the ~/Library/Application Support/Xojo/Feedback folder helped. So, it got apparently corrupted somehow. Meh.

  3. At least you got it going! Feedback 2018r1.1 does not work at all on Yosemite 10.10.5.
    No window opens, even with Command-N. Quitting the app always results in this error:

    Location: Universal/stringmap.h:237
    Condition: nullptr == mIterators

  4. 4 months ago

    Emile S

    Apr 4 Europe (France, Strasbourg)
    Edited 4 months ago

    Do you know about Xojo Feedback 2018r1.2 ?

  5. Thomas T

    Apr 5 Pre-Release Testers, Xojo Pro Europe (Germany, Munich)

    Emile, yesterday, when I downloaded Feedback from the Xojo website (had to look for a while to find the download), it was just 2018r1.1. Where did you find r1.2?

  6. Tim P

    Apr 5 Pre-Release Testers Rochester, NY

    @ThomasTempelmann Emile, yesterday, when I downloaded Feedback from the Xojo website (had to look for a while to find the download), it was just 2018r1.1. Where did you find r1.2?

    Not sure, but that's the version on the Feedback.app I have. I just confirmed that the download is for 18r1.1 though. @Greg OLone ?

  7. Alberto D

    Apr 5 Pre-Release Testers
    Edited 4 months ago

    r1.2 was available for a short while, now the latest is r1.1 until next release.

  8. Emile S

    Apr 5 Europe (France, Strasbourg)

    Thank you for the answer for where I get Feedback 1.2. I totally forgot.

    I installed it and use it (for readings) here and then. And I was surprised I was alone to talk about it.

    Now, is it working or not is a different subject since I do not reported any Feedback since a while (far before 1.2 was released.

  9. last week

    Michael D

    Aug 9 Pre-Release Testers, Xojo Pro
    Edited last week

    I just migrated my macbook pro to a new macbook pro, and now I'm having the same problem - "Communication with the feedback master server has failed." Any solutions?

    Edit: tried deleting Feedback.db - no change, then deleted the ~/Library/Application Support/Xojo/Feedback folder. No change.

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