Insert menu intermittently not working

  1. 3 weeks ago

    Julian S

    Oct 21 Pre-Release Testers, Xojo Pro UK
    Edited 3 weeks ago

    Under Windows we seem to have an issue where the Insert menu stops working Feedback Case #50157. This means you have to close down the IDE and reopen everything. While this might seem like a minor inconvenience its really jarring when you're in a good flow, you have your set up just as you want it and all the projects open that you're working on.

    Maybe some additional logging could be put into the Windows version to actually see what is failing when we click something on the Insert menu and it does literally nothing.

    Bookmark this thread, If you see this happen, just post below "Happened again" and someone might actually look into the problem when they see how often if happens to us.

    I'll start.

  2. Julian S

    Oct 21 Pre-Release Testers, Xojo Pro UK

    Happened again

  3. Greg O

    Oct 22 Xojo Inc

    I’m curious... if you set up hotkeys for those items in the shortcut editor and use those, do you still have this problem?

  4. Julian S

    Oct 22 Pre-Release Testers, Xojo Pro UK

    Happened again.

    That worked Greg. I added a shortcut of CTRL+ALT+SHIFT+M for Module and it added the Module. Also, the pre-existing shortcuts worked like CTRL+SHIFT+E for insert Event Handler before I added my own for Module. Even though this worked, using the Insert menu still doesn't work but the +\/ buttons works just to the right of the Navigator search.

    If it helps, all the other menus work except for the bottom section of the Window menu, where you have shortcuts to existing windows, 1,2,3,4 etc for the projects and the Language Reference (only shown if the LR is open) menu entry, none of those work.

  5. Greg O

    Oct 22 Xojo Inc

    Make sure that’s all in the big report please.

  6. Julian S

    Oct 22 Pre-Release Testers, Xojo Pro UK

    Done, I also added a video of it happening.

  7. 2 weeks ago

    Julian S

    Oct 31 Pre-Release Testers, Xojo Pro UK

    Happened again.

    I'm going to get to the bottom of this soon.

  8. Joost R

    Oct 31 Pre-Release Testers, Xojo Pro The Netherlands

    According to my knowledge, this is not a 2018R3 problem but is there for some versions already.

  9. Wayne G

    Nov 1 Pre-Release Testers, Xojo Pro New Zealand axisdirect.nz

    I have not seen this issue, but then my projects are probably a bit simple. I do not have any plugins other than those delivered with Xojo.

    I do find that after a period of time File->Open Recent will appear to work but does not load a new project. However performing the same function from the system tray icon will work. This is a sure indicator to me that Xojo is becoming screwed and will fail - so I reload the IDE.

    Unlike others, I will often run the IDE for many days before reloading (triggered by the failure mentioned above).

    Obvious questions are - What plugins do you have installed? Does this issue happen without any non-Xojo plugins? And can the issue be replicated in a way that Xojo can investigate?

    As we all know reproducible issues are worth their weight in gold. Create a feedback case & attach your project.

  10. Joost R

    Nov 1 Pre-Release Testers, Xojo Pro The Netherlands

    It definitely makes a difference having more or less plugins loaded.
    I normally try to limit the usage of third party plugins, but there are situations you just can't.

  11. Julian S

    Nov 1 Pre-Release Testers, Xojo Pro UK
    Edited 2 weeks ago

    @Joost R According to my knowledge, this is not a 2018R3 problem but is there for some versions already.

    Yeah it was happening before 2018r3.

    @Wayne G I do find that after a period of time File->Open Recent will appear to work but does not load a new project.

    That'll be the problem, File>Open fails as well as Insert>... and some more menus. So if you're running no plugins then that rules out plugins.

    I don't think its project related as it happens in such a wide variety of projects for me, it feels more actions over time related, but who knows.

    I'd be interested in a 32bit build to see if its happening with that. Feedback search is offline again so I can't look back to see if there are any reports of it before 2017r3 and my brain loses accuracy over time on things like this.

  12. Julian S

    Nov 1 Pre-Release Testers, Xojo Pro UK

    Happened again.

  13. Wayne G

    Nov 1 Pre-Release Testers, Xojo Pro New Zealand axisdirect.nz

    @Julian S I don't think its project related as it happens in such a wide variety of projects for me

    Me too.

    I'm getting the feeling that I'm not experiencing most of the speed/function issues the way you & @Joost R are is due to the way I use the IDE. @Joost R mentioned in https://forum.xojo.com/50885-typing-speed-weird-discovery/p1#p412502 using bookmarks could be an issue - I don't use bookmarks and possibly more important I close that bottom pane (Search/Errors/Messages) to conserve desktop real-estate.

    Have a great weekend people!

  14. Joost R

    Nov 1 Pre-Release Testers, Xojo Pro The Netherlands

    @Wayne G I don't use bookmarks and possibly more important I close that bottom pane

    Neither does my friend and PRO-developer, he's also not facing these issues.
    But why do we have these nice and very useful features since it seems we cannot use them in big projects ?

  15. last week

    Julian S

    Nov 4 Pre-Release Testers, Xojo Pro UK

    Happened again.

    I added this to the ticket:

    This time I had DebugView running and I got the following information.

    When a working menu is pressed I see the following in DebugView:

    Command "Library" handled by First Responder handled command

    However when I click a menu that isnt working like Insert>Module or Windows>Next Tab I don't see that message.

  16. Julian S

    Nov 7 Pre-Release Testers, Xojo Pro UK

    Happened again.

  17. Julian S

    Nov 7 Pre-Release Testers, Xojo Pro UK

    Happened again. >:(

  18. 7 days ago

    Julian S

    Nov 8 Pre-Release Testers, Xojo Pro UK

    Happened again.

  19. Beatrix W

    Nov 8 Pre-Release Testers Europe (Germany)

    I seem to have the problem that Cmd-R doesn't work anymore when I'm working in the debugger. macOS 10.13, Xojo 2018r3.

  20. Julian S

    Nov 8 Pre-Release Testers, Xojo Pro UK

    Have you checked the shortcut still exists in the shortcut editor in Edit>Options>General>Edit button?

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