I’m curious if anyone else is having to constantly reset their license lately?
I have a pro license and I have Xojo installed on my Mac, a Win10 and a Win 11 computer, which I think is the proper limit of 3 computers per license.
But every few days I notice that Xojo has forgotten my license and I need to grab the file and reset the licenses.
Of course, that made me think that maybe someone has stolen my license, but when I check the license management page it is always just my three installations. Nothing fishy.
I’ve been using Xojo so long, and don’t remember this happening until a few months ago. It’s just a minor annoyance but it would be nice to resolve it if anyone has ideas.
Thanks!
-Mike
Essentially, I went to my XOJO account and then to the Licenses menu. From there, I removed my authorization and then re-authorized my Mac with the purchased licenses. After doing this, I no longer had any issues with the recognition of my licenses on XOJO (which always used to forget them). If you see photos, click on the ‘x’ next to them as shown by my name.
I don’t know if this will solve your problem, but at least I am trying to help you, even if it might not be what you were hoping for. I apologize in advance.
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There is a known issue with Sequoia for some macOS users where the IDE “loses” your Xojo license. The workaround at this time is to check your license key page and delete any duplicate activations (activations listed on the same computer more than once) and then to Sign In to the Xojo IDE again. Some users have found success with the manual activation process if they get an authorization error using the Sign In method.
I apologize for any inconvenience, the engineers are aware of this issue.
Edit: I’m bad at spelling
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Indeed, I have resolved it as indicated. Thank you for always demonstrating immense professionalism. With respect, Gianni Serino.
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Thank you both, I will give it a try and keep my fingers crossed, good to know it’s being looked at!
Like I said, just a minor annoyance so if it takes some time to fix it won’t be a problem.
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