Would anyone have any recommendations for self-hosted support software for the web? I’d like to host better organized documentation on my sites. Bonus marks if it has a ticket system.
I’m currently investigating osTicket but I’d love to get some recommendations for alternatives. Thanks.
Have you looked into Freshdesk or Zendesk? Freshdesk might be my preference, but either one gives you a ticket system, support for your client, as well as a place to post self-help support for your clients. I’ve had my clients use both with great success.
Whenever I have a release I get a higher number of support tickets. Those have an n:m relationship to bug reports. Does anyone know about a software that does both?
Instead of everyone googling for freshdesk and zendesk, wouldnt it be more efficient if just ONE person actually includes links in their recommendation? (Kudos to Dirk).