No one taking care?
Holyday time ?
Pandemic time? I spent the last several days quite ill myself
Hope everyone at Xojo is doing alright!
Not aware of any.
Yep. This is a correct time, but Xojo works remotely and the âpandemic timeâ does not affect it unless a âwe are all sick timeâ comes in. But the âreview feedbacksâ task is not a one man task. The entire bug tracking / review team got sick? Things got worryingly little quiet. If someone at Xojo got sick I wish them all the best and news about their health too.
No one is sick or on holiday⊠we have a typical amount of bugs in review stage for an active ongoing testing cycle.
I have 3 reports with hard crashes:
http://feedback.xojo.com/case/59891
http://feedback.xojo.com/case/58879
http://feedback.xojo.com/case/59997
All 3 are still âNeeds reviewâ-
Yep. I sent a direct email to Xojo via the website contact form offering to pay for someone to look at my recent bug 2 days ago but I didnÂt even get a response.
We did receive your email, Garry. We get a lot of emails but we try to respond to Customer Service inquiries within two business days.
Hello Dana,
what is the ânormalâ turnaround time for Feedback entries to be reviewed? I know, there is no such thing as ânormalâ in this environment. But generally, how many days/week should I expect until a case is reviewed.
(side question: how do I âraise a handâ if it wasnât reviewed?)
Thanks.
I personally have a few cases from 2016 and 2017, which are still needing review.
But let them catch up after Christmas.
just open a new FC
The timeframe really depends. We are currently closed for the holidays until January 4th. If you have an urgent issue we are checking email periodically so you can contact hello@xojo.com.
Can you share how many FC you get per day in average? Must be many âŠ