Is anyone else having this issue, whereby your application is rejected, with a vague reason and any questions to clarify what we should do are simply ignored?
I submitted a standalone DMG Signer to the App Store a month ago, it was rejected instantly because it requires Xcode to be able to code sign DMG files. I asked 3 times (very very politely) over the course of two weeks what I should do in order to proceed, and never heard a peep.
I then altered the app description to show that the app only requires Xcode to sign DMGs, viewing the code signature of DMGs doesn’t and resubmitted. Within 24 hours it was rejected again for the same reason. Since then two weeks have passed and I’ve asked twice, what should I do about it.
Is this the new norm, or have I pissed someone off and now been blacklisted?
When I get the time I’ll prepare a version to ship on my own site.
I had the same experience a week ago. Rejection was simply a quote of two paragraphs of their policy, so I asked more details in order to fix but never received any reply. On the other hand, reviewing time is amazingly fast.
Sadly it seems like what I feared; they’ve reduced the review time, by no longer responding to developers.[quote=282190:@Sascha S]But i am fine with this, because i often have to argue with them multiple times for a single update until they say “Ok, go on…”. They don’t like Apps like these in the Mac App Store. ;)[/quote]
Seems they don’t like apps in their App Store anymore…
[quote=282206:@Cho Sing Kum]At this rate of things… hmm…they may well soon come out with a Made with iPad logo. Learn serious code on your iPad[/quote]
After the rumor that Apple might be abandoning the Mac in favor of the iPad… I do wonder how real it is!
Thomas, while your explanation has some merit, ie reviewers are not developers, it does not explain why they do not reply to simple questions any user is able to answer. Something else has changed in their policy.
I know a former person who worked as a reviewer, so I have a bit more insider info that most here, I guess.
They are trained and paid to review apps according to a checklist, nothing more.
The fact that the review times have been drastically increased recently may also have put more pressure on the individual to not waste time on things they’re not paid to do.
I had quite a few times not gotten any answers either until I learned that these reviewers are not geeks and may not have any interest in helping you out, after which I changed my expectations and the way I communicated with them, giving me slightly better results.