Knowledge Base or WIKI Software Suggestions

We’re looking for some knowledge base software or WIKI - for our tech support team. Our team fields calls from customers, we’d like them to have access to company curated articles along with the ability to create their own articles or solutions that helped a customer.

This isn’t bug tracking or service tickets, but more technical support on product usage. It would also be nice to tie product documents such as bulletins published in PDFs, etc.

I’m thinking something on the lines of the Xojo on-line language reference.

Suggestions?

This might work for what you need - TheBPR - https://www.optimumoutput.com/home.html - depending on how big the company is. I saw a demo of it a few weeks ago and spoke with owners (nice guys), but I haven’t used it due to lack of a good application. If you try it, please let me know how it goes.

The Xojo documentation was MediaWiki: https://www.mediawiki.org/wiki/MediaWiki
(We liked the old documentation system so much we use it for Shorts)

I went with DokuWiki. I liked the way stuff is stored in text files and the built in file manager was pretty easy to set up for simple page attachments which was surprisingly difficult in some of the ones we looked at. Since the files are plain text you can drop things in from scripts rather easily as well which was nice for us.

I think MediaWiki was the runner up for us IIRC.

Regarding theBPR:

  • silly name
  • empty website, there is literally NO information at all on the website, no screenshots
  • no price information at all, which is a good indicator for enterprise software and makes me close the tab immediately.

[quote=365776:@Beatrix Willius]Regarding theBPR:

  • silly name
  • empty website, there is literally NO information at all on the website, no screenshots
  • no price information at all, which is a good indicator for enterprise software and makes me close the tab immediately.[/quote]

Agreed on all that… but the product is interesting IF you get a demo of it. They are definitely not marketers! And, it is likely enterprise software, which might be more than is necessary - which is why I haven’t found a good application to try it out yet for myself.

The closest thing i know to the Xojo Doc is readthedocs. You can install your own server: http://docs.readthedocs.io/en/latest/install.html

Surprise: no one talked about Dash. Is it not relevant here ?

Read the docs looks nice, but also complicated. If I write documentation, I just want to have an online editor and create some pages.

MediaWiki seems the closest to this.

Evernote Team is the software you need. All platforms, documents, indexing etc. Etc.

the author of Dash has gotten in hot waters for his actions (or his associations with others’ actions) with the App Store. So you can not load/buy his apps from neither the iOS App Store nor the MacOS App Store. Mac side of the house, you can get the application from his website directly. The list of drama about what the author did or didn’t do is long and we don’t need to rehash it here.

Now in place of dash there is some “competitors” that use the same dash docsets. Zeal (https://zealdocs.org/) is one that comes to mind.

I use the hell out of dash dosets (custom docs for my applications or other applications). But I am probably not the norm here.

Thanks scott for the clarification.

A second vote for you to have a look at DokuWiki https://www.dokuwiki.org/ I have no idea if it meets your needs or not but we’ve been running it for our online documentation and references for users for some years and it’s been very good to us.

Hello,

@scott boss That may be true for the Mac-App which is indeed not in the AppStore anymore. And can only be loaded directly from his Website - but the IOS App is back in the IOS AppStore (under himself: Bogdan Popescu).

Zeal Is Nice but in my Opinion still Alpha or Beta Software. Use it on Linux (and sometimes on Windows) and it’s totaly instable.
On Windows the Better Option would (in my Opinion) be “Velocity” by Silverlake Software - which is much stabler to use.

HelpSmith. Brilliant, fun to use, high quality output any way you want it. Has special tools for software wiki’s, explaining screens etc.

I’ve just thrown out Helpsmith, whitch I used for helpfiles.
I moved to Help and Manual.

Care to share why? Personal curiosity :slight_smile:

Thank you all for your suggestions. I will check these out. This project is a ways out but once I find a solution I will report back.