I have been Uservoice without problems since forever. Apparently, it’s not supported to send emails to the helpdesk software with Sendgrid which I have been doing for years. It’s also not possible to control the spam filter within the software. Unfortunately, their spam filter has been misbehaving in the last weeks and I missed a couple of tickets.
Therefore, I’m looking for alternatives. Of course, I know about the big ones like Zendesk and Freshdesk. However, both look like overkill for my needs.
Does anyone have a recommendation for an alternative?
- I only need a simple ticket management.
- Hosted. I don’t want to host anything.
- Low cost per month.