What shall I make of an “N/A” status? Will that ever get looked at it will it fall through the gutters for not being “open”?
N/A usually means that the case was assigned a status and then changed to another type which doesn’t support that status.
For instance, if something a bug report was filed and verified (which merely means that it’s reproducible) and then it was decided that the behavior was not a bug but warranted a Feature Request, you could get into this state as FRs don’t have a Verified state.
So, you’re saying that’s alright, yes?
Yes