Data sometimes not saving on Macs

Oh I didn’t know about the terminal command, I use the kb shortcut. Ill try that to permanently unhide it as I’m always rummaging in there.

Many ways to tackle this

I prefer not to mess with the way the system so that any testing is 100% the way the system is.
So first thing I did was make an alias to the library in my home folder.
In the Finder use Go > Go To Folder and enter ~/Library
Then when it shows just make an alias of it.
It works exactly like the library and leaves the Library the way it was installed by Apple and it wont get reset if you repair permissions either.

Yes probably rightly so.

Ok, found it! And I heard back from the user, and she is all set! Thank you everyone for your help!

Good stuff