I have always been impressed with the responsiveness of Xojo Customer Service (not that I have always liked the answer, but I did get answers in a short amount of time).
Recently I asked a question of the B4X customer service… in how B4I handled a particular situation… and they answered quickly…
However, their answer was as Catch-22 as it could be.
So, no answer at all, and I’m sure if I asked how B4A did it, they’d say, “Well like B4I does”…
I asked a question long time ago when I had an enterprise edition license to Xojo and the answer was negative (strange ?).
I get the answer by my own search less than 24 hours after. The question subject was on RBScript
I never ever asked (I think) a question to that Enterprise Edition channel.
Another experience (with Microsoft) leads me to never ever give a clue of what I tried to a support person. His answer was: “You are right, this is excatly what you have to do.”
I try to keep in memory the Prime Directive (check Star Trek TOS and following).