I sold a licence for my database program to someone in Canada back in 2013. In short it was the worst thing I ever did. (no offence to all Canadians just this one individual)
Over the years I have received nothing but abusive emails asking me to fix things. These “fixes” weren’t bugs but additional features she thinks the program should have. She discribes my program as the most useless thing on her computer and a frustrating waste of time, but she keeps using it.
Note: I’ve sold 4000 copies of it over 10 years in it’s current form and all but the most elusive bugs have been ironed out long ago. Complaints are very rare.
She demands I call her long distance from Australia as my email responses are no help at all. I’ve spent countless hours making and emailing video captures and screen dumps of every little thing, most of it being basic computer use such as running an installer or copying a file to a folder.
All for a one-off purchase price of AUD$14 back in 2013. She receives free updates but complains about every improvement and abuses me for not customising it to her requirements.
After receiving more abuse yesterday I finally cracked sent her $14 via Paypal and told her to find a program more suitable to her needs, she was no longer a registered customer.
Her current version of the program will continue to work but since she is no longer a purchaser all future versions will revert to trial versions.
My question: Am I legally allowed to refuse to sell to someone under these circumstances?
Does she have, as she puts it “the right to the support she paid for”?