Archived cases are hindering feedback

[anon20074439]

I have additional information (multiple lines of code) sitting in my clipboard regarding an archived case, I’ve asked for the case to be reopened but I cannot respond to the ticket to add this additional information and move on to something else so I have to save that information somewhere and remember to come back to the ticket at a later time if/when its reopened. I’m not even sure if I’ll receive notification of that.

Please can you remove any barriers to providing additional information into feedback? The more you lock it down, the less people will use it, I hope that isn’t one of the side effects of all these changes…

Also, from <https://xojo.com/issue/67324>

Could we have a way to finally close Archived cases as there’s no option in the drop down.

This means that as people check through them there would be a way for them to mark them as having been checked.

This will allow more users to go through Archived cases and help you weed out the ones that have already been fixed without multiple users checking the same ones over and over again.

If this is a tool to help reduce your workload, please give us the tools required to help you.

[Rick_Araujo]

@anon20074439

The more you lock it down, the less people will use it

Hide and forget the bugs, decrease or stop feedback.

This behavior is as designed.

[AlbertoD]

I don’t understand the archived status.

Does that mean that is better to create a new case with the same/new information?