I got a new iMac 5K last November from that sell all sort of apple product near where i live.
When i got the new machine the magic keyboard has 2 partially stuck key which is the Z and Alt…
i have been using it for the last few month until recently when the 2 key decide to just stuck down permanently.
So we send them to the shop ( which is still under warranty) and the people send the keyboard for repair and email us yesterday that is going to cost us £84 to either fix it or replace it. according to them it is water damage and it is not covered. the problem is there is never any water spill on the keyboard. i suspect they give us a dodgy keybaord in the first place. maybe someone returned the keyboard and they decide to pass it to us.
in future when we buy any item from apple, i will ask to check the keyboard or the mouse or anything before we actually pay for it.
did anyone has any problem like me with apple product??
we tell the shop to keep the keyboard and let them incur the cost of sending the keyboard to the workshop whatever.
i have the older apple keyboard that i have been using since 2011 without any problem at all. just clean it up with some alcohol cleaning sheet and it look brand new now. the older keyboard actually feel much better too…
dave, i did not notice tje bend up on each end though
I got a new iMac 5K last November from that sell all sort of apple product near where i live.
When i got the new machine the magic keyboard has 2 partially stuck key which is the Z and Alt…
i have been using it for the last few month until recently when the 2 key decide to just stuck down permanently.
So we send them to the shop ( which is still under warranty) and the people send the keyboard for repair and email us yesterday that is going to cost us £84 to either fix it or replace it. according to them it is water damage and it is not covered. the problem is there is never any water spill on the keyboard. i suspect they give us a dodgy keybaord in the first place. maybe someone returned the keyboard and they decide to pass it to us.
in future when we buy any item from apple, i will ask to check the keyboard or the mouse or anything before we actually pay for it.
did anyone has any problem like me with apple product??[/quote]
Is this shop an actual Apple Store? Was the box actually sealed when you got it? I’d refuse anything from Apple that wasn’t sealed. You have a warranty, unless something has actually been spilt on it, I’d be straight on the phone to them. https://getsupport.apple.com/?caller=cups
Is this shop an actual Apple Store? Was the box actually sealed when you got it? I’d refuse anything from Apple that wasn’t sealed. You have a warranty, unless something has actually been spilt on it, I’d be straight on the phone to them. https://getsupport.apple.com/?caller=cups[/quote]
this shop is a reseller… not actual apple store… and i definitely did not spill anything on it.
Yes Ducky is a brand (Chinese I believe - but dont hold me to it). I bought it from MechanicalKeyboard.com (their US distro) They have distros in most countries. With most high end keyboard brands, you get to pick your switch type ( key switch). I picked “Browns” as it is a middle ground between “soft”/“quiet” and the “loud”/“clacky” ones. Not silent but not overly loud either.
I can go on for a while on this (did a lot of research) and we can chat sometime about it.
Eligible for an AppleCare product
You can purchase AppleCare Protection Plan for Mac by phone or chat.
Contact Apple Support to learn more or buy nowOpens in a new window Valid Purchase Date
A validated purchase date lets Apple quickly find your product and provide the help you need. Telephone Technical Support: Expired
Our records indicate that the complimentary telephone technical support for your product has expired.
Contact Apple Support Repairs and Service Coverage: Active
Your product is covered for eligible hardware repairs and service under Apples Limited Warranty.
Estimated Expiration Date: 8 November 2019
Learn about Apples coverage information for your product
[quote=433810:@Richard Duke]according to this link, i am covered
Eligible for an AppleCare product
You can purchase AppleCare Protection Plan for Mac by phone or chat.
Contact Apple Support to learn more or buy nowOpens in a new window Valid Purchase Date
A validated purchase date lets Apple quickly find your product and provide the help you need. Telephone Technical Support: Expired
Our records indicate that the complimentary telephone technical support for your product has expired.
Contact Apple Support Repairs and Service Coverage: Active
Your product is covered for eligible hardware repairs and service under Apples Limited Warranty.
Estimated Expiration Date: 8 November 2019
Learn about Apples coverage information for your product[/quote]
Indeed. So go demand service!
which one did you have?? this one “Ducky One2 Mini RGB Backlit USB Mechanical Keyboard with Cherry MX Black Switches (UK)” cost £179 on amazon.co.uk and i thought to magic keybaord at £99 is expensive…
