A happy tale of corporation looking after the customer, and not a reason to flame.
I am not in the least bit ashamed to admit that I have nothing in my life (computer wise), home or work, that is not apple centric.
reasons for this are not important, and nothing is meant by such a statement, except to emphasize why this post is written.
my own preference for a computer is a laptop, and the absolute top of laptop performance and usability has always been a 17inch MacBookPro.
until they stopped making them at the end of 2011, my world falls apart!
so in late 2011 I wander across the world and find myself in america where I tested one, it was very nice, nothing to compare.
back in the UK I managed to get a second hand one, a month old, the owner was unable to work with it (I am convinced it was bill gates).
now I have my prize!, add an SSD, wow super faster, add 16GB RAM, maxed out, as good as anything I could imagine, the performance in real terms is still way beyond my partners brand new MBP that is 5 years newer.
quite obviously there is a very sad end to this story.
my lovely MBP suddenly went wibbly wobbly.
the screen eventually just was grey.
my first thought was ‘st what the fk can I do now’
mr duckduckgo said there was salvation, for some unknown reason the graphic card on my laptop was possibly faulty (not apples fault, but they honour the issue)
today, more than 5 years after I bought my favourite computer, second hand, I took it to an apple shop.
I now live in spain, I have no paperwork for the purchase of the laptop.
I went to the genius bar, gave them the print out of the apple web site detailing the apple policy of supporting ALL products with a PRODUCTION DEFECT for 5 years, YES 5 YEARS, I was amazed.
the guy in the genius bar plugged an ethernet cable in to my laptop, it scanned it for 2 minutes, he said ‘yes your machine is broken and it will be fixed, it is in the special repair program, you will come back in 2-3 weeks and it will be like a new hole’ thankfully my spanish is good enough to know what he meant, and we both laughed about it.
YES I am banging the apple drum, but really, 5 years, I am absolutely astonished that ANY company is willing to accept responsibility for any issue this long after manufacture.
so now, in 2-3 weeks I will receive my laptop back, it is still one of the most capable computers available, it (she)will have a new heart and I will get more than 5 years of top level computer power available to me.
this is why I use apple, just in case any one asks.
Please could any reader just accept the comments as a positive experience with my chosen supplier, it is not an attack against any other platform.