Thanks @Nathan W for the kind words and to your question we actually did recently hire a CS graduate. The problem is getting them up to speed on the market, our service, how we are different, etc. It is a challenge in itself.
As to James Dooley's point - it is fair. Some businesses require a very fast turnaround. There are managed services and support options from several vendors that can provide that and usually it is 20x-100x+ the prices we are charging.
We have considered advanced support options for those who need it. My concern so far has been building the best product. If I had built what I thought we needed straight out of the gate several years ago I would have been wrong. Every year I get new data points and new problems and our automation systems grow in ways the customers don't see but allow us to accommodate all kinds of new use cases.
Now we are that stage where our "feature set" is nearly complete we are wrapping a user interface to allow the customer to self manage the automation magic. Then we can build the documentation for that, etc. It is a challenge but I enjoy the work and many of our customers are very happy with the results.
I respect we are not viable for every customer and for some whether it be Xojo Cloud, Google Cloud, or maybe you need on-staff resources to help. It is hard to debate it thoughtfully because the requirements vary so much from project to project.