image problem on Windows 64 & 32

  1. 5 weeks ago

    michel b

    Dec 11 Pre-Release Testers France
    Edited 5 weeks ago

    Hello,

    I just deliver my app with Xojo 2018R3 to my clients and I have a problem on Windows for 2 of them (over 700 for now).
    They have the same problem. The background and buttons images are not displayed. And some object like the list are not clickable.
    Here is what they see and what it should see.
    https://dl.dropboxusercontent.com/s%2F02do3zigv3tyhmk%2Fs6gbmB03TGS6RWg3OjTL%25202018-12-11%252023-17-18.jpg
    https://dl.dropboxusercontent.com/s%2Fcxstsyw9mezdomz%2FWindows%252010%2520%25282%2529%25202018-12-11%252023-16-40.jpg

    is somebody having seen something like this ?
    and know a solution ?

    Thansk

    P.S. It's on W7 64bit and the app is 64bit but it's the same with the 32Bit version of the app.

    I have found the solution.
    It's about the theme of Windows. I ask my client to choose a classic theme not an Aero one and now it's work.

    Thanks all

  2. Alberto D

    Dec 11 Pre-Release Testers, Xojo Pro
    Edited 5 weeks ago

    How it looks for the 2 users:
    -image-

    How it should look:
    -image-

    Sorry I can't help you with ideas/solution.

  3. michel b

    Dec 11 Pre-Release Testers France
    Edited 5 weeks ago

    Thanks Alberto for the images display on the post.

  4. Jason P

    Dec 11 Xojo Inc Texas

    @michel b Hello,

    I just deliver my app with Xojo 2018R3 to my clients and I have a problem on Windows for 2 of them (over 700 for now).
    They have the same problem. The background and buttons images are not displayed. And some object like the list are not clickable.
    Here is what they see and what it should see.
    https://dl.dropboxusercontent.com/s%2F02do3zigv3tyhmk%2Fs6gbmB03TGS6RWg3OjTL%25202018-12-11%252023-17-18.jpg
    https://dl.dropboxusercontent.com/s%2Fcxstsyw9mezdomz%2FWindows%252010%2520%25282%2529%25202018-12-11%252023-16-40.jpg

    is somebody having seen something like this ?
    and know a solution ?

    Thansk

    P.S. It's on W7 64bit and the app is 64bit but it's the same with the 32Bit version of the app.

    They may need to apply all relevant updates for Windows 7 - including any updates for Direct2D.

  5. michel b

    Dec 13 Pre-Release Testers France

    Hello,

    including any updates for Direct2D[quote]

    You're talking about directx update ?

    My clients done this without solution for now.

    Nobody has experiment this problem ?

  6. Sascha S

    Dec 13 Pre-Release Testers, Xojo Pro Germany

    I've seen something like this in the past when i had an exception in my code which i was not handling correctly. I think the Framework just stopped to draw the rest of the Containers when the exception ocurred.

  7. michel b

    Dec 13 Pre-Release Testers Answer France

    I have found the solution.
    It's about the theme of Windows. I ask my client to choose a classic theme not an Aero one and now it's work.

    Thanks all

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