Feedback 2018r1.1

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  2. 3 weeks ago

    Greg O

    Nov 18 Xojo Inc

    @Julian S just hope they release a new version when 2018r4 comes out because the lack of sorting arrows on the columns is bugging me

    ?

  3. Tim J

    Nov 18 Pre-Release Testers, Xojo Pro Dehydrating in AZ

    @Greg OLone ?

    Clicking the header no longer sorts the column.

  4. Julian S

    Nov 18 Pre-Release Testers, Xojo Pro UK
    Edited 3 weeks ago

    @Greg OLone ?

    Feedback Case #53996

    -image-

    The sorting works, but there's no visual guide to the sort order so you have to click it twice to make sure. If you go between different columns all the time its a pain because you cant just see what is currently sorted you have to double check every time.

  5. Tim J

    Nov 18 Pre-Release Testers, Xojo Pro Dehydrating in AZ

    @Julian S The sorting works

    It doesn't even sort here when sorting by relevance or name ...

  6. Julian S

    Nov 18 Pre-Release Testers, Xojo Pro UK

    Doh thats not good, linux?

  7. Tim J

    Nov 18 Pre-Release Testers, Xojo Pro Dehydrating in AZ

    @Julian S Doh thats not good, linux?

    Yep.

  8. Tobias B

    Nov 19 Pre-Release Testers, Xojo Pro Bern, Switzerland

    @Julian S File>Close All

    thank you! This should be noted in Feedback Case #9105 but the "Add info" is now disabled as button and in the menu for closed cases, unfortunately Feedback Case #54105.

  9. Jürg O

    Nov 19 Pre-Release Testers, Xojo Pro

    @Tobias B the "Add info" is now disabled as button and in the menu for closed cases, unfortunately

    Yes, that's a pity… I recently opened a "Closed (by design)" case. The reason has not been mentioned, but not really explained on how/why/how-to-do-it. And in that particular case, I know that there is a good explanation on the forums. But we don't get to add that information (or even just a link to the forums), which could be helpful to the owner of the case.

  10. Greg O

    Nov 19 Xojo Inc

    Add Info is disabled on cases when they reach a “final closed” state. Statuses that start with “Closed” or end with “& Verified” fall into this category.

    The reason for this is that we often find notes being added to cases that are relevant but we can’t do anything about. We use Feedback as our internal ticket system, and we really strive to only apply one fix per ticket. Doing otherwise makes it more difficult to track down regressions in the future.

    That said, the ability to request that a case be reopened should be working for all final closed states now. Just click on the status of the case and you’ll be presented with a dialog where you can select a reason and type some details.

    Remember, this is primarily for cases where the original poster’s case was not satisfied. If your issue is similar but not the same, we would prefer it if you file a separate bug report.

  11. 2 weeks ago

    Jürg O

    Nov 28 Pre-Release Testers, Xojo Pro

    @Travis H We've heard you regarding the Shared Feedback lists of cases, and how it has helped you to help Xojo - so we're bringing it back.

    I've added some info to a couple of public (or "prerelease") cases. But I don't see them updated to be on top of the "Recently active" list, even though it is explained as "These are cases with recent public notes or attachments".
    Is this just for me - or are others noticing the same (or in other words: can this be considered a "Feedback bug")?

  12. Julian S

    Nov 28 Pre-Release Testers, Xojo Pro UK

    @Jürg O I've added some info to a couple of public (or "prerelease") cases. But I don't see them updated to be on top of the "Recently active" list

    Do you have some ticket numbers Jurg?

  13. Jürg O

    Nov 28 Pre-Release Testers, Xojo Pro

    One example: Feedback Case #54190 has a recent public added info by someone else.

  14. Christian S

    Nov 28 Pre-Release Testers, Xojo Pro, XDC Speakers Germany

    Xojo staff may need a split tool to turn a new comment in a new case. And of course subscribe the comments to new case.

  15. Julian S

    Nov 28 Pre-Release Testers, Xojo Pro UK

    @Jürg O One example: Feedback Case #54190 has a recent public added info by someone else.

    I see that one 5 records up in yesterdays updates, so it looks like its in the right place, time wise, yup.

  16. Alberto D

    Nov 28 Pre-Release Testers, Xojo Pro
    Edited 2 weeks ago

    Recently Active and Newest are reporting the same cases in the same order. So yes, Recently Active are not updated like before.

    Maybe macOS issue?

  17. Julian S

    Nov 28 Pre-Release Testers, Xojo Pro UK
    Edited 2 weeks ago

    I think Newest is a list based on case id where as Recently Active is sorted by Last Modified. I just use Recently Active and have custom list columns (View>Customize List Columns) to add in the info I want then make sure I have the correct column sorted :) Seems to work fine here in windows (apart from Feedback Case #53996 making its way into the new feedback ;)).

  18. scott b

    Nov 28 Pre-Release Testers, Xojo Pro local coffee shop

    on a positive note, I like how the case buttons (add to favorite, subscribe, etc) is across the top of the case in stead of the bottom. it looks cleaner and much nicer. thank you! I would never of thought to ask or suggest that from the old UI configuration but I really do like it.

  19. Alberto D

    Nov 28 Pre-Release Testers, Xojo Pro

    @Julian S I think Newest is a list based on case id where as Recently Active is sorted by Last Modified. I just use Recently Active and have custom list columns (View>Customize List Columns) to add in the info I want then make sure I have the correct column sorted :) Seems to work fine here in windows (apart from Feedback Case #53996 making its way into the new feedback ;)).

    Hello Julian, the thing is that previous version of Feedback you didn't need to add the Last Modified column to sort the cases.

    I updated Feedback on my Windows machine (I have to fix the issue that old Feedback was not deleted, every time I launched the Feedback from the icon on Xojo 2018r3 it launched Feedback 2017r1.2 and told me that I need to update to 2018r1.1) and both Newest and Recently Active were showing the same list.

    I had to add the Last Modified column to Feedback and sort with that column to make it work as before. I think Recently Active is not sorting the cases automatically for Last Modified date, now we need to add that column and click there to sort it.

  20. Jürg O

    Nov 28 Pre-Release Testers, Xojo Pro

    @Alberto D;Poo I had to add the Last Modified column to Feedback and sort with that column to make it work as before. I think Recently Active is not sorting the cases automatically for Last Modified date, now we need to add that column and click there to sort it.

    Ah yes - that explains it.
    I haven't added the Column 'Last Modified' in that list, and manually sorted that Column, since that's what I expect to see in that list as default :)

    So here is the Feature Request to have the default sorting applied again: Feedback Case #54292

  21. Greg O

    Nov 28 Xojo Inc

    @Jürg O Ah yes - that explains it.
    I haven't added the Column 'Last Modified' in that list, and manually sorted that Column, since that's what I expect to see in that list as default :)

    So here is the Feature Request to have the default sorting applied again: Feedback Case #54292

    FWIW, there was a long-standing bug which caused the Last-Modified column to be incorrect. The reports are returned in an order such that they are ordered by the actual note creation dates instead of a column that isn't being reliably updated. We'll have to see what (if anything) we can do about getting those two back in sync.

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