Jeremie Leroy support?

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  2. 12 months ago

    scott b

    25 Feb 2018 Pre-Release Testers, Xojo Pro local coffee shop

    @Markus W Nope.
    To buy - bought - bought
    Therefore
    I buy - I bought - I have bought - I had bought

    I know it sounded off. but I really shouldn’t post while traveling and not getting sleep.
    thanks!

  3. Christian W

    7 Mar 2018 Pre-Release Testers Los Angeles, CA
    Edited 12 months ago

    Hi all, just an update on this.

    Still no response from Jeremie Leroy. He has been tagged in this thread, I sent him a private message through this forum, I emailed the address linked to his PayPal (which bounced back, by the way), I even sent a message through the PayPal user interface. None of these messages received a response. Yet his Xojo forum profile has shown regular activity and even as of now it shows he was active 3 hours ago.

    Consequently, I have filed a claim with PayPal to receive a refund. Like I said in my original post, I hate to do this to an independent developer, I feel sick about it in fact. And I would much rather have a working CustomUI than my money back.

    Thanks to everyone in this thread for chiming in.

    @Jeremie L if you're reading this, please understand there's no hard feelings on my end, your product looks to be great when it works and if you're able to respond to one of my messages I'm happy to withdraw my PayPal claim. Even if you see this too late, I'm happy to re-purchase the library once support is available again.

  4. Michel B

    8 Mar 2018 Pre-Release Testers RubberViews.com

    @Christian W Consequently, I have filed a claim with PayPal to receive a refund. Like I said in my original post, I hate to do this to an independent developer, I feel sick about it in fact. And I would much rather have a working CustomUI than my money back.

    Don't feel bad about it. None of it is your fault.

  5. Julian S

    8 Mar 2018 Pre-Release Testers, Xojo Pro UK

    I know its not the same product but this is very surprising considering he sells his other product through the Xojo site.

  6. Christian S

    8 Mar 2018 Pre-Release Testers, Xojo Pro, XDC Speakers Germany

    It's three weeks!

    Really, if I would not responds for so long, I probably would be in hospital with wife and kids as otherwise my wife would answer emails to let people know I will be back soon.

  7. Michel B

    8 Mar 2018 Pre-Release Testers RubberViews.com
    Edited 12 months ago

    When I think about what happens in the App Store or the Windows Store, or even Amazon, when support is not immediate, gracious and effective, like a one star review and a mean post, this thread overall is awfully nice.

  8. Derek D

    8 Mar 2018 Pre-Release Testers Newnan, GA. USA

    @Michel B When I think about what happens in the App Store or the Windows Store, or even Amazon, when support is not immediate, gracious and effective, like a one star review and a mean post, this thread overall is awfully nice.

    Oh yes! In fact, my post was intended to be a bit more direct, but hey, this forum tends to be more gracious and such, so I was. My humble viewpoint really is that Xojo should discontinue sales of his products on their site until he adopts better (or even ANY, recently) support practices. And this is said as a fan of his stuff.

  9. Christian W

    8 Mar 2018 Pre-Release Testers Los Angeles, CA

    @Michel B When I think about what happens in the App Store or the Windows Store, or even Amazon, when support is not immediate, gracious and effective, like a one star review and a mean post, this thread overall is awfully nice.

    We're all developers here, we all know that support is one of the things that's easy to fall between-the-cracks and we're all human beings complete with quirks, flaws, goodness and grace. And honestly it's sometimes flat-out impossible to answer everyone.

    Case-in-point, I'm a radio host. One of the shows I used to do was a tech show. People would call the show with their tech questions (ranging from "what android phone should I buy" to "safari crashes everytime I launch it") and I would answer them on the radio. But there were always too many questions to get to. Similarly, when I work in a music format, there are always too many song requests to play them all.

    Product Support is a slightly different business as you have a reasonable obligation to help someone that has paid you money, but I can still understand how some of the more popular products by independent developers get overwhelmed with support requests.

    If I were asked to give this product a star-rating on the app store I would decline, because I'm not currently able to give an objective rating since I haven't been able to employ the product in use. There is clearly something broken, either my understanding and competence in using the product or perhaps something doesn't work in the newer versions of Xojo, but it's not fair to rate an umbrella on a sunny day. You have to actually use the umbrella as intended first.

  10. Michel B

    8 Mar 2018 Pre-Release Testers RubberViews.com

    Come on Christian. With RubberViews, I have a pretty good picture of the actual market for third party Xojo tools. I would not eat often if I counted on those sales.

    I doubt extremely much Jérémie is overwhelmed by support requests for his Xojo classes. The market is small enough to permit a prompt support.

    Unfortunately, he has demonstrated time and again an incredible neglect and nonchalance, in spite of now probably a dozen of threads like this one.

    It is even more a pity that his products are promising.

    But when he burns a user through sheer contempt, often enough a new Xojo user, he demonstrates blatantly how fragile any solution based on third parties can be. That comforts the bad image of third party tools, and it reflects poorly on the [very small] Xojo third party developers community.

    I never suggested reviews and stars as in online stores. I just noted how different the developer place is, and the end user one.

  11. Johnny H

    8 Mar 2018 Pre-Release Testers United States - Arkansas

    I see it being a major problem when the vendor's name is the first two words of the forum topic and the vendor has frequented the forums, but doesn't respond. How in the world could you miss it?

  12. Neil B

    8 Mar 2018 Pre-Release Testers

    @Johnny H How in the world could you miss it?

    Obviously that is not the problem. It's a don't care, or don't know what to do type of problem.

  13. Johnny H

    8 Mar 2018 Pre-Release Testers United States - Arkansas

    @Neil B Obviously that is not the problem. It's a don't care, or don't know what to do type of problem.

    I was just being sarcastic... sorry.

  14. Seth O

    8 Mar 2018 Pre-Release Testers, Xojo Pro Florida/England/California/NY/...

    The really strange part is that he has not only logged into this forum regularly over the last few days--which I could have attributed to some sort of automated thing he set up--but he has posted several replies in other threads over the last few days, too--so that blows the bot theory out of the water...

    FWIW, I had trouble reaching him a couple of years ago, but he did eventually get back to me; said he had been on vacation. Since then, I've moved to other plugin/modules where possible.

  15. Douglas H

    8 Mar 2018 Pre-Release Testers, Xojo Pro

    Or he just doesn't follow the Add Ons portion of the forum so was on the forums but never actually saw this thread. Has anyone sent him a direct message?

    I'll admit it would seem strange to NOT follow the Add Ons section if you offer Xojo add ons. But just saying there is a possibility to have been on the forums and not actually seen the thread.

  16. Markus W

    8 Mar 2018 Pre-Release Testers, Xojo Pro #JeSuisHuman Germany, Heidelb...

    Has anyone considered that he could suffer from depression?

    I would be careful attributing motives and intentions on someone I don‘t even know …

  17. Let's just not stray into gossip territory, please.

  18. Maximilian T

    9 Mar 2018 Pre-Release Testers, Xojo Pro Europe, Germany, Berlin

    Well, I think Markus has a very valid point here. The temptation to bash the plugin author is certainly not zero, but it should really be directed towards the current state of the product.

    I purchased the Custom UI plugin from jeremieleroy.com over a week ago and have not been able to get the controls working. In fact I can't even get the demo that ships with the plugins to run.

    If your problem is that Xojo complains about "NewPicture", than just add:

    Public Function newPicture(w as integer,h as Integer,depth as integer=32) as Picture
    Return new Picture(w,h,depth)
    End Function

    into some global method. My copy of 1.7.2 runs just fine with it.

  19. Christian S

    9 Mar 2018 Pre-Release Testers, Xojo Pro, XDC Speakers Germany

    You forgot an exception handler.

    NewPicture gave nil on error but New Picture constructor raises exception.

    So in my apps i did a replace all to add the space and reviewed all code for wether it needed a try catch there.

  20. 8 months ago

    The CustomUI's Listbox Control only have Vertical scrollbar, It lacks of horizontal scrollbar

  21. 4 weeks ago

    Victor M

    Jan 22 Pre-Release Testers

    I have a problem with the calendar and from what I see they will not give me support, so I'll have to ask for my money back.

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