Is there a protocol to re-open feedback tickets?

  1. 6 months ago

    Stephen D

    16 Feb 2017 Pre-Release Testers

    If a ticket has been marked fixed and verified but is still reproducible more than 1 release later, is there a protocol to report the ticket to be re-opened?

    EG.
    Feedback Case #26165
    26165 - Listbox.CellHelpTag Never, Ever Dissapears in Windows 8

  2. Tim P

    16 Feb 2017 Pre-Release Testers, Xojo Pro

    Yes, click the number and explain your reasoning that you wish to re-open it.
    I can't confirm that anyone actually reads that though...

  3. Julian S

    16 Feb 2017 Pre-Release Testers, Xojo Pro UK

    Click the Status link at the top opened ticket and you get a new window.

  4. Tim P

    16 Feb 2017 Pre-Release Testers, Xojo Pro

    That one, I meant status. :P

  5. Greg O

    16 Feb 2017 Xojo Inc Somewhere near Raleigh, NC

    It would be much better to file a new report. Because of how we tag things internally, reopening cases that are marked fixed & verified will cause problems for us down the road.

  6. Stephen D

    17 Feb 2017 Pre-Release Testers

    Seems a bit clumsy to open a duplicate report but if it helps, I will

  7. Stephen D

    17 Feb 2017 Pre-Release Testers

    FYI. A new ticket has been made for the above: Feedback Case #47031

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