Frame tracer on windows machine

Hello,

I am having Frame tracer hardware, which sends traced data to my Desktop application developed in XOJO.
It works fine on MAC machine.
If I connect Tracer to Windows machine, then it sends tracing data but it is incomplete.
It gives error 71 on Tracer.
It seems tracer not getting acknowledgement within required time and it stops sending data but I am not sure

Please can someone help to resolve this problem? It is working fine on MAC but not working on windows, sends incomplete data