I have a user of a program I wrote with the Xojo 2015R2.2 , who is getting a crash as soon as he opens the software on his Windows 7 computer.
I have tested, and not been able to replicate this issue. I have no idea where to even start as far as troubleshooting this. Any input would be much appreciated.
Problem signature:
Problem Event Name: APPCRASH
Application Name: FollowAdder-IG.exe
Application Version: 1.1.19655.0
Application Timestamp: 555a5685
Fault Module Name: XojoGUIFramework32.dll
Fault Module Version: 15.2.3.1
Fault Module Timestamp: 555a5ae1
Exception Code: c000008e
Exception Offset: 0002f810
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789